Customer Support Specialist

2 weeks ago

Mississauga, Canada Fronius Full time

Fronius is an international company with three Business Units: Battery Charging, Perfect Welding and Solar Energy. Fronius is a Technology Leader specializing in high quality manual and robotic welding solutions. At Fronius Canada (a subsidiary of Fronius International) we are currently looking for a passionate Customer Support Specialist to join our Customer Order Processing team at our Mississauga head office. This is not just any job.....At Fronius Canada, we are experts in our field, our solutions are different and so are our people

What you will be doing:
- Manage and maintain customer database in our ERP system (BaaN) and CRM- Prepare sales and service quotations- Customer sales / service order processing including coordination of shipments, order acknowledgement and invoicing- Handling of claims (Customer Order Processing and Purchase)- Handling the purchasing process (internal as well as external suppliers)- Point of contact for questions regarding procurement and logistics and correspondence with dealers and suppliers- Support warehouse staff- Support marketing and sales staff to ensure customer satisfaction through sales process- Coordinate with the Finance team on matters of customer credit and receivables- Occasional overseas travel to our parent company for training / meeting- Other duties as required

What we are looking for:
- Technical understanding and eagerness to learn- Working knowledge of ERP System- Strong attention to detail and organizational skills- Strong MS Office skills including MS Dynamics CRM- Ability to work in a fast paced environment, both independently and as a team member- Strong attention to detail with emphasis on data entry- Strong written and spoken English- Bilingual required (French or German an advantage)- Multi-tasking skills- Post-Secondary Education/Associated Diploma or equivalent experience

What we offer:
- Competitive salary- RRSP matching plan for eligible employees- Extended healthcare plan- 3 weeks of vacation, and- More

If you think you have the passion, drive and talent it takes to succeed with Fronius, we look forward to hearing from you

Fronius Canada is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which all aspects of employment, including recruitment, hiring, training, compensation, promotion, and benefits are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin.

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