Support Specialist I

2 weeks ago

Regina, Canada CLEAResult Full time

**We are looking for a talented individual**

Reporting to the Associate Program Manager, the Support Specialist I is a key member of the CLEAResult team as they are the first point of contact for all Saskatchewan customers. Our Saskatchewan team currently delivers an energy efficiency program that assists customers with an income of 70k or less with reducing their energy bills through the installation of energy-saving products and one-on-one coaching with an Energy Coach. The Support Specialist will perform outbound calls to schedule appointments as well as take inbound calls to provide program information, or handle escalations.

**For this opportunity, you’re a great fit if you can **
- Ensure a safe work environment
- Live the CLEAResult Culture
- Answer caller questions through a variety of channels utilizing scripts and your knowledge to resolve customer challenges
- Identify customer needs and provide solutions
- Conduct outbound calls to assist customers in booking appointments
- Support day-to-day program deliverables as determined by the program plan
- Maintain accurate records in a database including properly documenting customer interactions
- Consistently meet Key Performance Indicators (KPIs)
- Contribute to process improvements in a team-based environment
- Other responsibilities as required

**In this exciting career opportunity, you will have**
- Excellent verbal and written communication skills
- Strong analytical, problem-solving and decision-making capabilities
- Excellent interpersonal skills to effectively work cross-functionally, build relationships, and provide exceptional customer service
- Excellent attention to detail and organizational skills

Pay: $19.00 per hour

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: Hybrid remote in Regina, SK

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