Front Desk Agent

7 days ago

Cookville, Canada Best Western Plus Bridgewater Full time

Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:

- Word processing software
- Database software
- Spreadsheet
**Work conditions and physical capabilities**:

- Attention to detail
- Standing for extended periods
- Work under pressure
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week

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