Technical Account Manager

1 week ago

Halifax, Canada DXC Technology Full time

**Technical Account Manager (TAM) - MSSP SOC Services**

**This position requires working onsite in our office in Halifax NS

**Role Overview**:
The Technical Account Manager (TAM) is a client-facing technical expert dedicated to maintaining and improving the customer experience. The TAM analyzes and presents performance data from our managed security and engineering services, provides actionable insights, and supports continuous improvement. This role is key to ensuring clients receive maximum value and satisfaction from our services.

**Key Responsibilities**
- ** Champion Client Experience**: Act as the primary advocate for client satisfaction, ensuring all interactions, reports, and recommendations deliver maximum value.
- ** Performance Reporting & Insights**: Analyze SOC and engineering service data to identify trends and actionable insights. Prepare and deliver clear, business-relevant reports and presentations to clients.
- ** Feedback & Continuous Improvement**: Gather client feedback during engagements and collaborate with internal teams to implement service enhancements and best practices.
- ** Client Support & Issue Resolution**: Respond to and track client requests related to SOC and engineering services ensuring timely and effective resolution.
- ** Cross-Team Collaboration**: Partner with SOC analysts and engineering teams to ensure seamless service delivery and ongoing improvements.

**Skills and Qualifications**
- Experience as a Technical Account Manager or similar technical client-facing role.
- Strong technical background in cybersecurity, SOC operations, and digital technologies.
- Ability to analyze complex data sets and present actionable insights to clients.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Advanced experience with Excel, PowerBI, or other data visualization tools
- Familiarity with managed security services, SIEM, endpoint protection, and related technologies.
- Bachelor’s degree in Computer Science, Information Security, or a relevant field or equivalent level certification preferred.

**Success in this role requires technical expertise, analytical thinking, and a passion for delivering an outstanding customer experience.**

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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