Sr. Technical Account Manager

Senior Technical Account Manager (Remote, CAN) Join CrowdStrike as a Senior Technical Account Manager. CrowdStrike is a global leader in cybersecurity, protecting organizations from cyber attacks with an advanced AI-native platform. We’re looking for talented, customer‑focused professionals who thrive in an innovative environment. About The Role You will provide proactive technical support to our Premium Support customers, ensuring they are protected and empowered to stop breaches. Success in this role requires motivation, self‑education, strong customer service and technical problem‑solving skills. What You'll Do Serve as primary technical contact and augment our customer support teams. Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and best‑practice sharing. Advocate for customers with internal stakeholders to document and assess feedback. Engage with customers at all levels of their organization. Research customers’ technical issues promptly and provide recommendations. Escalate issues to management when appropriate and control overall resolution. Collaborate across cross‑functional groups to resolve escalated cases. Leverage internal technical expertise and tools for effective solutions. Create knowledge‑base content for reuse throughout the company. Participate in technical communications to share best practices. Identify renewal risk and work with teams to remediate and secure renewals. Support sales teams in identifying account expansion opportunities. Drive support cases to ensure timely resolution. What You'll Need Bachelor’s Degree or equivalent experience. Experience with Windows Server operating systems. Knowledge of enterprise web technologies, security, and cutting‑edge infrastructures. Excellent customer service skills and ability to establish technical credibility. Excellent written and verbal communication skills. Proven problem‑solving skills. Collaborative attitude. Ability to travel up to 25%. Commitment to customer success. Bonus Points Bachelor’s Degree in Computer Science or equivalent. CISSP or ITIL Certification. 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization. Deep expertise in Linux and Mac platforms. Python scripting and REST‑API experience. Benefits Of Working At CrowdStrike Remote‑friendly and flexible work culture. Market leader in compensation and equity awards. Comprehensive physical and mental wellness programs. Competitive vacation and holidays. Paid parental and adoption leaves. Professional development opportunities. Employee networks, volunteer opportunities. Vibrant office culture with world‑class amenities. Great Place to Work Certified™ worldwide. CrowdStrike is proud to be an equal‑opportunity employer. We support veterans and individuals with disabilities through an affirmative‑action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants. The company does not discriminate on the basis of race, color, creed, ethnicity, religion, sex, sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, or any protected characteristic. All employment decisions are based on valid job requirements. If you need assistance accessing or reviewing information on this website or need help submitting an application or requesting an accommodation, please contact us at recruiting@crowdstrike.com. CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $115,000 – $160,000 CAD per year plus variable/incentive compensation, equity and benefits. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and reference checks. Referrals increase your chances of interviewing at CrowdStrike by 2x. #J-18808-Ljbffr