Fraud Prevention Associate

1 week ago

Toronto, Canada Roadpost Full time

**About Roadpost**:
Roadpost is a leading provider of mobile satellite solutions, and the partner of choice for thousands of individuals that work or travel beyond the limits of terrestrial or cellular coverage. From private and public sector employers who need to connect and protect employees at remote worksites, to backcountry adventurers and enthusiasts, Roadpost’s customers have many faces, but a common concern - the need for reliable communications that they can access anywhere.

Roadpost has over 70 employees between our Toronto and Seattle offices, serving over 75,000 subscribers. Our growth has come organically, through acquisition, and through innovative and proprietary product introductions including our GeoPro Work alone solution and ZOLEO messaging app and devise. We value innovation, teamwork, and an entrepreneurial ability to get things done.

**Summary**:
Reporting to the Manager, Customer Care, the Fraud Prevention Associate is responsible for reviewing specific incoming orders with potential for fraudulent activity while working to collect and validate required verification from customers prior to order approval.

**Key Responsibilities**:

- Review and analyze order tickets using established processes to identify potential fraudulent orders and spot key trends to help prevent fraudulent activity or transactions.
- Use established process as well as critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.
- Make and execute decisions regarding the validity of orders.
- Measure, track, and communicate data on fraudulent attempts and chargebacks on a regular basis.
- Evaluate current processes and suggest any appropriate improvements to increase efficiency, reduce loss, and enhance the customer experience.
- Assist Finance teams by providing evidence for the resolution of Chargebacks.
- Stay abreast of emerging trends and industry best practices for online fraud detection and prevention.
- Support in the creation and maintenance of job aides, SOPs, and internal communications.
- Other projects or responsibilities as assigned.

**Qualifications & Skills**:

- Exceptional analytical skills, very detail oriented.
- Ability to work independently, make time sensitive decisions with little or no supervision.
- Ability to recognize situations that need to be escalated to senior management.
- Strong investigative internet skills a must
- Capable of taking ownership of decisions and leveraging data to backup those decisions.
- Ability to balance desired business and customer outcomes.
- Multi-task oriented, able to handle phone calls while maintaining reports and reviewing tickets.
- Strong communication skills
- Must be able to maintain confidentiality.
- High School Diploma or equivalent.

**Nice to Have**:

- 2 years minimum of experience as a fraud analyst or in customer service, credit analyst or relevant work experience.
- Knowledge of payment processing, eCommerce and credit card industry regulations.

**What we Offer**:What is included in the overall compensation package?
- Competitive base salary
- Hybrid work model

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