Bilingual Associate Manager, Caf Ltd

1 week ago


Quebec City, Canada Manulife Full time

The CAF LTD Team is comprised of dedicated individuals who work to support veterans that have been medically released from the Canadian Armed Forces. The team routinely works with plan members who have complex medical conditions with a goal of helping them complete their transition to civilian life which may include civilian employment.

**Position Responsibilities**:

- Monitor workflow management, conduct performance management, and hire staff
- Ensure effective disability management practices are used appropriately
- Provide technical support and guidance on complex claims issues
- Contribute to a high level of quality and continuous improvement by conducting quality reviews identifying strengthens and opportunities
- Provide optimum levels of leadership, encouragement, mentoring and technical support to case managers to help clients, and the operation as a whole, achieve the most positive outcomes/solutions.
- Develop and maintain effective relationships with a broad range of stakeholders including plan members, case managers, and other key internal and external parties through effective communication and utilization of a collaborative problem resolution approach
- Drive business and service outcomes

**Required Qualifications**:

- Minimum 2-3 years of supervisory experience
- Strong technical knowledge of Group Disability adjudication, insurance products and case management practices
- Knowledgeable in medical terminology
- Experience in technical training and development of staff

**Preferred Qualifications**:

- Completion of post-secondary education in health sciences field helpful
- Exceptionally strong leadership skills
- Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment
- Excellent problem solving and analytical skills
- Results oriented with strong decision-making ability
- Knowledge of Manulife LTD case management processes
- Knowledge of CAF LTD specific claims management would be considered and asset
- Experience in establishing and fostering healthy client relationships
- PC skills including MS Word, Excel and Outlook

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

LI-REMOTE

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

CAN, Quebec - Full Time Remote

**Working Arrangement**

Remote
**Salary range is expected to be between**

$64,575.00 CAD - $107,625.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short



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