Front Desk Agent/night Auditor

5 days ago

Winnipeg, Canada Holiday Inn Express Winnipeg Airport Polo Park Full time

We are looking for a dynamic IHG Hotel Front Desk Agent as a Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent/Night Audit responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Night Audit duties also include closing and making the report for 'end of day', shuttle run if needed to be and will be the main person to monitor hotel premise at night.

If you have a knack for customer service and have work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

We are looking for a flexible person; Schedule will be on AM,PM or Overnight Shifts

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Maintains customers' privacy
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Performs Night Audit duties, files reports and sends them to accounting
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Knows daily activities and meetings taking place in the hotel. Upsell additional facilities and services, when appropriate
- Reports any unusual occurrences or requests to the Front Office Manager or General Manager
- Manages and resolves all guest complaints in a professional and courteous manner
- Performs other duties as assigned
- Do shuttle service run if needed be

**Skills**:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
- Experience with the hotel reservation software Opera is a plus
- Experience with Concerto a plus
- Experience with Gmail and other Office software
- Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information.
- Proper telephone etiquette
- Engaging and Professional Customer Service Attitude
- Excellent communication and organizational skills toward the public, hotel staff and management

What we are looking for:

- Detail-oriented -- quality and precision-focused
- Have the initiative to make every guests experience at it's best
- Outcome-oriented -- results-focused with strong performance culture
- People and Team oriented
- Posses the passion for Hospitality Industry
- Have Driver's License

Pay: $15.50-$16.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site gym

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

  • Front Desk Agent/night Auditor

    2 weeks ago

    Winnipeg, Canada Holiday Inn Express Winnipeg Airport Polo Park Full time

    We are currently seeking a **dynamic, guest-oriented Front Desk Agent/Night Auditor** to join our IHG hotel team. This dual-role position serves as the face of our property, ensuring each guest enjoys a seamless, welcoming, and memorable stay from arrival to departure. In this versatile role, you will manage guest check-ins and check-outs, handle...

  • Night Auditor/front Desk Agent

    1 week ago

    Winnipeg, Canada Lakeview Hecla Resort Full time

    **PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND AT THE LAKEVIEW HECLA RESORT** Hecla Resort located in the beautiful Hecla Provincial Park is a full service, year round resort offering exceptional service, made from scratch foods and a welcoming atmosphere for our Guests. Our passion for hospitality and our commitment to Guest service starts with the...

  • Night Auditor/front Desk Agent

    5 days ago

    Winnipeg, Canada Courtyard Marriott Winnipeg Airport Full time

    Night Auditor / Front Desk Agent Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. **Primary Responsibilities**: Includes, but not necessarily limited to the following: - Responsible for completing the audit process for the hotel in an accurate and timely manner -...

  • Front Desk/night Auditor

    5 days ago

    Winnipeg, Canada Econolodge Winnipeg South Full time

    Econolodge Winnipeg South is looking to hire a Front Desk Night Auditor. **Responsibilities**: - Check in and out guest - Make sure all information is complete and correct. - Deal with all guests questions and issues - Communicate with management and staff members to come up with the best solution - Selling rooms in person and over the phone - Cleaning and...

  • Front Desk Agent

    2 weeks ago

    Winnipeg, Canada Westmont Hospitality Group Full time

    **Night Auditor -** **Hilton Suites Winnipeg Airport** - Review Night Audit and Front Desk Logbooks. - Ensure 100% Guest Satisfaction; handle guest concerns with effective follow-up. - Run tapes for all postings and balance each department. - Review and balance all credit cards with the Trans-select machines and PMS. - Close batches for Restaurant, Lounge...

  • Front Desk Agent

    1 week ago

    Winnipeg, Canada Econolodge Winnipeg South Full time

    Econolodge Winnipeg South is looking to hire a Front Desk Night Auditor. **Responsibilities**: - Check in and out guest - Make sure all information is complete and correct. - Deal with all guests questions and issues - Communicate with management and staff members to come up with the best solution - Selling rooms in person and over the phone - Cleaning and...

  • Front Desk Agent

    2 weeks ago

    Winnipeg, Canada Econolodge Winnipeg South Full time

    Econolodge Winnipeg South is looking to hire a Front Desk Night Auditor. **Responsibilities**: - Check in and out guest - Make sure all information is complete and correct. - Deal with all guests questions and issues - Communicate with management and staff members to come up with the best solution - Selling rooms in person and over the phone - Cleaning and...

  • Night Auditor/front Desk Agent

    2 weeks ago

    Winnipeg, Canada New Lodge Hotel Full time

    Looking for a reliable, outgoing, customer service oriented person to fill the role of the Night Auditor. This is a Part-Time position. **Duties include**: Managing reservations Check ins & check outs Guest accounting Guest services Night Audit Maintaining time sheets Concierge requests and other duties as assigned. **Requirements**: Customer service...

  • Night Auditor/front Desk Agent

    1 week ago

    Winnipeg, Canada New Lodge Hotel Full time

    Looking for a reliable, outgoing, customer service oriented person to fill the role of the Night Auditor. This is a Part-Time permanent position, shifts will be every Friday and Saturday overnight. **Duties include**: Managing reservations Check ins & check outs Guest accounting Guest services Night Audit Maintaining time sheets Concierge requests and other...

  • Night Auditor/front Desk Agent

    2 weeks ago

    Winnipeg, Canada New Lodge Hotel Full time

    Looking for a reliable, outgoing, customer service oriented person to fill the role of the Night Auditor. This is a Full-Time permanent position, shifts will be overnight and can be on Weekends/Holidays. **Duties include**: Managing reservations Check ins & check outs Guest accounting Guest services Night Audit Maintaining time sheets Concierge requests and...