Security Operations Centre

**Security Operations Centre (SOC) Operator**

**Blackmark Protection Inc.** - Toronto, ON

**Full-Time | Shift-Based | On-Site**

**Company Overview**

Blackmark Protection Inc. is a premium executive protection and security consulting firm specializing in safeguarding high-net-worth individuals, executives, and select corporate clients. We combine intelligence-led decision-making with world-class protective services to deliver a comprehensive security experience.

We are currently seeking a **Security Operations Centre (SOC) Operator** to join our growing team. This position plays a key role in real-time monitoring, incident response, and intelligence support across Blackmark’s client portfolio.

**Position Summary**

The **SOC Operator** is responsible for 24/7 monitoring and management of physical security systems (CCTV, access control, and intrusion detection), identifying potential threats or incidents, and coordinating timely responses. The role also includes supporting the **Intelligence Desk** through open-source intelligence (OSINT) monitoring, global threat awareness, and data-driven reporting.

**Key Responsibilities**
- Monitor and manage security systems including CCTV, access control, and alarm platforms across multiple client sites.
- Identify, assess, and escalate security alerts, alarms, and potential threats in real time.
- Dispatch mobile response teams, coordinate with field security operatives, and liaise with law enforcement as required.
- Maintain communication logs and create accurate incident and activity reports.
- Conduct open-source and social media monitoring to identify emerging threats or risks.
- Contribute to the development of daily intelligence summaries and situational awareness reports.
- Perform routine system checks and ensure SOC technologies are functioning properly.
- Follow established standard operating procedures (SOPs), escalation protocols, and emergency response workflows.
- Support continuous improvement by participating in SOC drills, briefings, and after-action reviews.

**Qualifications & Experience**

**Required**:

- 2-5 years of experience in a SOC, GSOC, control room, or command centre environment.
- Proficiency with physical security technologies (CCTV, access control, intrusion detection, VMS systems).
- Strong written and verbal communication skills, with the ability to work under pressure.
- Proficient in Microsoft Office Suite and incident management software.
- Availability for shift work, including nights, weekends, and holidays.

**Preferred**:

- Experience with systems such as Genetec, Avigilon, LenelS2, Brivo, Milestone, SureView, Hivewatch, Verkada or similar.
- Knowledge of OSINT tools, threat monitoring, and intelligence analysis methods.
- Background in corporate security, law enforcement, military, or emergency operations.
- Post-secondary education in Security Management, Criminology, Intelligence Studies, or a related field.

**Key Skills**
- Surveillance and monitoring
- Threat detection and analysis
- Incident response and reporting
- Dispatch and coordination
- Critical thinking and decision-making
- Attention to detail
- Team collaboration
- Global situational awareness

**What We Offer**
- Competitive compensation and benefits package
- Opportunity to work in a professional, intelligence-driven security environment
- Ongoing training and career development opportunities
- Exposure to global protective operations and technology-driven security solutions
- Collaborative, mission-focused culture

**How to Apply**

**Job Types**: Full-time, Part-time

Work Location: In person