Housing Service Representative

2 weeks ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

**MAJOR RESPONSIBILITIES**
- Ensures the integrity of the centralized wait list placement process including regular file reviews and monitoring of the CWL to assess initial and on-going eligibility of all applicants based on family type, bedroom size, income, area and buildings selected, previous offers of housing, etc.
- Determines eligibility for Additional Bedroom Requests, Requests for Wheelchair Accessible Units, etc.
- Conducts, reviews and/or actions accordingly information regarding former tenancy reports, and arrears repayment agreements.
- Responds to applicant enquiries regarding status on the waiting list, eligibility and household changes, housing options and facilitates informed decision making by applicants regarding options available.
- Manages applicant’s file and needs end-to-end while providing ongoing caseload supports to applicants, including but are not limited to: community agency referrals, providing options for seniors, addressing emergency/urgent/escalated housing issues.
- Engages in ongoing contact from applicants, documentation of all applicant interactions, verifies the validity of all documentation, updates relevant data changes, such as income and family composition.
- References the Housing Access Unit (HAU) policy and procedures manual, as required to identify and provide input to process improvement in order to ensure quality and consistency of service delivery.
- Maintains professional and technical knowledge by attending workshops and in-service training sessions. Participates in refresher training, as required.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Social Services, Business Administration or related field.
- Minimum one (1) year current demonstrated experience delivering service to clients in a social services environment and in the social housing field.
- Knowledge of relevant legislation (such as Housing Services Act), program and policy guidelines to provide individuals with information and to make decisions pertaining to eligibility and requirements.
- Must be able to make and be accountable for sound decisions in-line with legislation, policy, client pressures and emotional circumstances.
- Knowledge and demonstrated ability in corporate core competencies including communication, teamwork and collaboration, and personal ownership.

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