Guest Services Adminstrator

7 days ago


Welland, Canada Welland Museum Full time

About the Role:
As the first point of contact for visitors, you'll play a key role in creating a welcoming and memorable experience at the Museum. You’ll also manage our social media presence, assist with promotions, and oversee our gift shop operations.

What You'll Be Doing:

- Greeting visitors and providing an engaging overview of the Museum
- Managing all social media platforms and responding to online inquiries
- Supervising the gift shop, maintaining stock, and processing sales
- Promoting Museum events and programs
- Managing Museum memberships
- Supporting day-to-day operations, including security monitoring and office admin tasks

What You Bring:

- Friendly, outgoing personality with strong customer service experience
- Excellent communication and interpersonal skills
- Experience with social media (Facebook, Instagram, TikTok) and Microsoft Office
- Comfortable with POS systems and office equipment
- Bilingual in English and French (preferred)
- Ability to multitask, problem solve, and work independently
- A passion for local history is a bonus

Additional Requirements:

- Able to lift up to 10kg occasionally
- Current First Aid certification and Vulnerable Sector Police Clearance
- Diploma in Business Administration or related field (or equivalent experience)

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

Pay: $20.00 per hour

**Benefits**:

- Casual dress
- On-site parking

**Experience**:

- customer service: 1 year (required)
- social media: 1 year (required)
- POS (Square): 1 year (required)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2025-05-26



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