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Mobile Smartphones Repair Technician Sales Associate

3 weeks ago

Toronto, Canada CPVM Group Full time

We are looking for an energetic and positive people-person, someone who enjoys serving customers with integrity and have an exposure/experience to repair electronic devices.

You will be required to complete repairs at the store as and when they come. Other part of your role will be to perform duties of Sales Associate. For which, no wireless experience is required, all the necessary training will be provided to help you succeed. We are looking for individuals who have been successful and continue to have a desire to deliver an exceptional customer experience.

**Duties and Responsibilities**

Under the supervision of the Manager, the duties and responsibilities of the **Smartphone Repair Technician **include, but are not limited to, the following:

- Diagnosing and performing repairs on various electronics i.e., computers, tablets, smartphones, game consoles, etc.
- Disassembly, rework/repair/component replacement, and reassembly of the devices;
- RF testing of devices after repair using industry leading R&S testers;
- Functional test of devices to ensure quality;
- Reporting repair actions into proprietary shop floor tracking system and complete work order in timely manner; and

**Sales Associate Responsibilities include**
- Enjoy working in a fun and supportive team environment and be a positive team player
- Ability to sell wireless products and plans and best describe them to the customer
- Ability to stay current with changes in offers/promotions, new products, services and policies to maintain high level product knowledge and services
- Providing exceptional customer support to both current and prospective clients
- Handle requests, questions and any issues in a positive manner
- Process sales and enter refund of orders on a daily basis
- Receive and manage the inventory processes
- Review Sales reports on a daily basis

**Minimum Requirements**
- Someone with 1-2 years of Cell Phone, iPad Repair (mainly iPhone and Samsung), and willingness to learn more skills to repair, communicate efficiently with customers Android device knowledge, circuit diagram knowledge;
- Troubleshooting skills;
- Must have basic soldering skills;
- ESD protection knowledge;
- Visual acuity to handle small parts;
- Must be flexible to work different schedules and able to work weekends.

**Salary**: $16.55-$18.00 per hour

**Benefits**:

- Store discount

Day range:

- Monday to Friday
- Weekends as needed

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person