Support Centre Representative

2 days ago

Salmon Arm, Canada SASCU Credit Union Full time

Create your future with SASCU We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun

Our **Support Centre Representatives** contributes to the effective operation of the branch network by completing administrative duties, such as registered product administration, to support the branch network. The Support Centre Representative provides back-up assistance to other Support Centre roles as required to ensure efficient service delivery.

**What you’ll do**:

- Audit incoming paper and digital files, and maintain the filing system.
- Administrate registered products (RRSP, TFSA, etc.).
- Troubleshoot eTransfer issues, audit wire transfers, and process external transfer requests.
- Order supplies, sort and distribute mail, etc.
- Complete daily posting of clearing, including rejected items, stop payments, and frozen accounts.
- Provide recommendations for holds or return of transactions on overdrawn accounts to Branch Managers.
- Undertake assigned administrative duties including regular and ad hoc reporting and audits.

**What you’ll bring**:

- A secondary school diploma.
- Comfort with technology, and the ability to learn new systems and programs.
- Ability to multitask in a face-paced environment.
- Excellent interpersonal skills and the ability to work well in a team.
- Commitment to continuous learning and self-development.
- 1-3 years of financial institution experience is preferred.

**We invest in our employees by offering**:

- A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
- Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
- Flexible spending account for additional health and personal wellness activities and expenses.
- Flexible work arrangements and paid time off including vacation, medical/care time, a flexible “Floater Day”, and paid community volunteering.
- Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
- Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

**Our Commitment to Diversity and Inclusion**:
SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

**A bit about SASCU**:
**Job Types**: Full-time, Permanent

**Salary**: $39,439.34-$50,846.25 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you a citizen or permanent resident of Canada, or have you applied for permanent residency status?

**Education**:

- Secondary School (preferred)

**Experience**:

- financial institution: 1 year (preferred)

Work Location: In person

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