Manager, Medical Affairs

**Company Bio**

Our family of four hospitals play an integral role in improving lives and creating healthier communities. We work together as one team across our hospitals to provide local and regional health care services, and also work in partnership with our communities to improve access to high-quality care, close to home. We are incredibly fulfilled by the work that we do, and proud of our dynamic teams of staff, physicians and volunteers who care deeply about our patients, and each other. We don’t just serve our communities; we are part of them. We live here, raise our families here and, quite often, retire here in the community that we love. Quinte Health is always looking for compassionate, dedicated people to join our team. We have a wide range of exciting roles, some which involve working across more than one of our hospitals, and some which are situated at just one hospital.

**Position Summary**

Reporting to the Vice President, People & Strategy and working closely with the Chief of Staff, the Manager of Medical Affairs develops, implements and monitors medical affairs strategies, policies and initiatives. This includes best practice research, planning, engagement, execution and evaluation as well as issues management and motivating and supporting others to achieve goals and deliverables.

The Manager works collaboratively to maintain an innovative and strategic approach to Medical Affairs that will meet the current and future needs of Quinte Health and a sustainable, supported work environment for credentialed staff.

Medical Affairs Team
Medical Affairs facilitates and supports the relationship between the Credentialed Staff (physicians, dentists and midwives) and medical learners and Quinte Health leadership, staff and teams. Working closely with medical leaders, hospital administrative leaders and partners, the Medical Affairs team manages the credentialing process, medical staff resource planning, recruitment and retention, onboarding, complaint resolution, medical leadership development and support, issues management, contracts and physician renumeration. These processes are guided by principles outlined in the Quinte Health Credential Staff Rules and the Quinte Health/Physician Compact.

**Required**
- Undergraduate degree in business administration, public or health administration, or human resources or related areas of study.
- Proven leadership experience with a minimum of 3 years in health care or academic settings with commensurate responsibilities.
- Excellent communication and interpersonal skills with ability to communicate with all levels of management, credentialed staff, staff, students, volunteers and partners.
- Exercise a high degree of independent judgement, initiative and decision-making while under time and political pressures.
- Inspire, encourage and support innovative problem solving.
- Experience with research, data analysis, policy development and report writing.
- Excellent communication skills (written and verbal) with the ability to convey complex information to varied stakeholders.
- Practical experience in change management and improving processes to enhance efficiency and service delivery.
- Demonstrated experience coaching and mentoring staff with a track record of supporting professional development, performance management and fostering team growth.
- Experience with planning, coaching, mentoring and managing formal processes including recruitment and onboarding.
- Familiarity with managing legal and regulatory matters and developing risk mitigation strategies.
- Flexibility and ability to travel between sites as needed.

**Duties**
- Works collaboratively with the Medical Affairs team to support and develop systems, structures and processes that support positive and effective professional staff relationships including medical staff planning; medical leadership recruitment and development; performance reviews; management of credentialed staff complaints; credentialed staff recruitment, orientation, retention and well-being.
- Undertakes the design, planning and implementation of strategic projects assigned by the Chief of Staff and Vice President.
- Champions strategies between multiple stakeholder groups, including appropriate engagement and communications to support change management efforts.
- Provides evaluation and analysis on changing priorities, trends, emerging issues, and or legislative requirements, to determine innovative opportunities for improvement in support of Quinte Health and its credentialed staff.
- Develops indicator and monitoring systems to support identified projects and other Medical Affairs priorities.
- Provides guidance and support to Chiefs/Medical Directors, including effective resolution of issues and physician concerns.
- Assists in the development of policies and procedures, bylaws, rules and regulations that align with Quinte Health’s strategy and ensures compliance with the Public Hospitals Act and other relevant legis