Case Worker

3 days ago

St Catharines, Canada Community Care St. Catharines & Thorold Full time

**About us**

Community Care of St. Catharines & Thorold is a charitable organization that provides vital aid to community members in need through the service of 20 integrative programs including, but not limited to, Housing Help, food security and clothing.

Our goal is to support community members in need through their journey to self sufficiency.

We are looking for a case worker to join our team

Reporting to the Manager of Homelessness Prevention, this position provides financial management assistance to vulnerable clients receiving income support with the goal of securing safe, affordable housing by:

- Managing client trustee accounts, conducting client banking, printing cheques, making payments, assisting with income taxes and associated accounting
- Assisting with bank reconciliation and monitoring transactions
- Exchanging information with other agencies when required (ODSP, OW, NRH etc.)
- Preparing and generating regular reports
- Maintaining paper and digital case records; performing data entry; entering notes into client files
- Liaising with accounting, internal and external caseworkers and partner agencies

Key Qualifications:

- Administration or bookkeeping
- One to two years working with vulnerable individuals
- Experience in the housing sector
- Knowledge of social services and social assistance system
- Active listening, coaching, negotiation/mediation, problem-solving and time management skills
- Ability to collaborate with social assistance providers and community partners
- Ability to communicate effectively with vulnerable individuals, often with limited literacy
- Ability to demonstrate flexibility, compassion and understanding
- Ability to maintain composure in stressful situations
- Ability to work with a diverse client base

**Job Type**: Fixed term contract
Contract length: 20 months

**Benefits**:

- Company events
- Dental care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Bookkeeping: 1 year (required)

Work Location: In person

Application deadline: 2025-06-30

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