After Hours Team Lead

2 weeks ago

Calgary, Canada Trotter & Morton Group of Companies Full time

Trotter & Morton Group of Companies are a diverse group of building trades experts offering unique and integrated construction solutions from earthworks and demolition services to commercial, institutional, and industrial construction to facility services and building maintenance. Since 1927, our skilled workforce has brought their high-quality workmanship, experience, and passion to a diverse project portfolio that includes some of Western Canada's most iconic structures.

Trotter & Morton Industrial Services is currently seeking a part-time **After-Hours Team Lead**to join our team The After-Hours Team Lead will be responsible for managing the Operators, this includes training, support, and scheduling.

**Hours of Operation**

The After-Hours Desk will operate Monday to Friday from 11pm - 7am, Saturday and Sunday 24hrs, all Statutory Holidays 24hrs.
- Monday - Friday shifts will be 8 hours per shift
- Saturday, Sunday and Statutory Holiday shifts will be scheduled for 12hrs, day shift 7am-7pm, and night shift 7pm - 7am

**Roles and Responsibilities**
- Answer incoming calls promptly and professionally
- Record detailed reports on the nature of each call
- Dispatch the appropriate trades or guard services using the provided call list
- Perform shift-related computer tasks, including opening and closing out shifts
- Review Operators performance and communicating with Project Manager
- Manage security-related tasks, such as deleting access cards and conducting CCTV investigations
- Oversee and assist with remote guard tours conducted over the phone
- Other duties as required

**Required Skills and Abilities**:

- Excellent communication and interpersonal skills
- Strong attention to detail and ability to document information accurately
- Basic computer proficiency and familiarity with administrative tasks
- Ability to remain calm and professional under pressure

**Required Experience**:

- Previous experience in a similar role or with security systems is an asset but not required
- Administrative experience would be an asset
- High School diploma or equivalent

**Our Commitment to Diversity**

The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

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