Volunteer Engagement Coordinator

**Volunteer Engagement Coordinator** (10-Month Contract with potential for Extension)

**About HIEC**

The **Halton Industry Education Council (HIEC)** is an innovative not-for-profit social enterprise that focuses on partnership, mentorship, and workforce development in Ontario. With over 30 years of experience as an active, community-focused organization, HIEC aims to enhance career education and inspire youth to make informed career decisions.

**Why Us?**

At HIEC, our goal is to positively impact the career journeys of others — and that includes our own team We foster a culture where people feel valued, respected, and inspired to bring their best ideas forward. You’ll join a team that encourages innovation, collaboration, and continuous learning in a workplace where you truly belong.

**This role also offers**:

- Competitive salary (we include the details)
- Mental Health Supports (Calm App subscription)
- Professional Development and Career Growth Opportunities
- A workplace rooted in inclusion, creativity, and purpose

**Position Description**

The **Volunteer Coordinator** plays a key role in the success of the **Ontario Career Lab (OCL)** - an innovative, province-wide career exploration initiative led by HIEC that connects volunteer Career Coaches with Grade 9 and 10 students across Ontario.

In this role, you’ll be the driving force behind an exceptional volunteer experience - from recruitment to recognition. You’ll build meaningful relationships with volunteers, facilitate engaging orientation sessions, coordinate recognition events, and ensure volunteer systems and communications are running smoothly.

This is an exciting opportunity to be part of a program that helps students across Ontario explore future pathways, hear directly from industry professionals, and make more informed career decisions - while also celebrating the volunteers who make it all possible.

**Job Responsibilities and Key Accountabilities**
- Collaborate with the Communications and Programs teams to develop and maintain volunteer communication materials (e.g. webpages, forms, and social media content); maintain and update volunteer resources (i.e. handbooks).
- Manage day-to-day communications with volunteer applicants and active volunteers using templates embedded within HubSpot and Event Hapily.
- Maintain accurate volunteer data and ensure integrity of records within HubSpot and related systems.
- Initiate volunteer police checks with Sterling BackCheck and manage documentation.
- Facilitate engaging online volunteer orientation sessions to clarify expectations, reinforce boundaries, and highlight success stories and case studies.
- Support recruitment of Career Coaches and program awareness by managing postings for the volunteer Career Coach role across volunteer centers and online platforms.
- Plan and coordinate volunteer recognition activities, including National Volunteer Week initiatives, in collaboration with Programs Team staff.
- Source and recommend appropriate recognition products and services that demonstrate volunteer appreciation and impact.
- Collect, analyze, and summarize volunteer feedback to inform process improvements and programming decisions.
- Synthesize program metrics, success stories, and student testimonials to showcase volunteer impact.
- Develop, document, and maintain volunteer engagement processes and workflows using project management tools (e.g. project calendars and Gantt charts).
- Collaborate with the Programs Team to evaluate the effectiveness of new volunteer stewardship initiatives.
- Manage and track a small budget to support volunteer recognition and engagement initiatives.
- Help create and establish volunteer feedback pathways.
- Attend Ontario Career Lab events.
- Support Programs Team and other staff in resolving concerns related to volunteer involvement.
- Complete various ad hoc tasks and volunteer-related initiatives as required.

**Qualifications to Succeed**:

- Post-Secondary education in Volunteer Management, Community Engagement, Human Resources or a related field (or equivalent combination of education and experience).
- Certification in Volunteer Management (CVA or equivalent) is an asset.
- 3-5 years of experience coordinating and stewarding volunteers, ideally in an educational, service, or not-for-profit environment.
- Strong understanding of volunteer motivation and engagement best practices, particularly working professionals.
- Familiarity with Ontario’s diverse geographies and demographics.
- Proven experience facilitating online training, discussions, or events.
- Excellent verbal and written communication skills.
- Proficiency in French is a strong asset.
- Experience in the education, career development, or workforce development sector is an asset.
- Flexibility to occasionally support evening or weekend volunteer events.

**Key Competencies**
- Highly proficient in Google Workspace tools and video-conferencing technology.
- Strong understanding of CRMS