Operations Supervisor

**Main Requiremnent: Dispatch or supervisor level experience is an asset.**

**Must have DZ or AZ license.**

**What you will be doing**:

- Oversee the day-to-day operation of the distribution operations including warehouse and driver personnel for agency, owner operators, and employees.
- Provides leadership to drivers and dispatcher(s) such as performance management (i.e., corrective action, coaching and counselling, performance assessment, training, and compliance). A critical and important element of this position.
- Onboarding owner operators and agency staff to ensure they are acquainted with process and procedures.
- Plans and assigns routes to drivers and schedules warehouse personnel according to workload demands. This includes providing drivers with route information, monitoring and following up on any delivery challenges/delays, and ensures that all deliveries are on time and accurate through our dispatch software.
- Oversee and manages POD to ensure quality and control management.
- Upholds a culture of safety through providing a safe and healthy work environment through the use established standards and procedures, complying with safety regulations. Serves as an active member of the Health and Safety Committee.
- Plays an integral role in managing owner operator relationships and escalating to senior manager as required, which includes ensuring owner operators are adhering to terms of contract for service agreement.
- Handles escalated customer concerns/questions/inquiries as required to ensure timely response and corrective action.
- Investigates causes of lost and/or damaged shipments and implement corrective action.
- Collaborates with other teams to initiate, create, and implement processes and procedures to improve overall operational efficiencies, costs, and service.
- Works harmoniously with other departments as required to facilitate sharing resources and back up support for one another, as needed.
- Ensures all requirements of the health and safety program are adhered to by providing general and job specific health and safety training and leading by example.
- Assists with Developing warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and shipping workflows.
- Participates in other functions required by the business.

**What we are looking for**:

- Three years of supervisory / _**leadership experience**_ in Operations or Logistics Management
- Post-secondary in logistics, supply chain management or business administration
- Experience with MHE and ability to train staff
- Knowledge of warehouse software platforms and MS Office proficiency with Excel, Word, and Teams.
- Current and valid driver’s license Class DZ
- Knowledge of the Employment Standards Act, Health and Safety Act and Regulations, and MOT.
- Strong knowledge of Ontario FSA's
- Knowledge of GPS systems and geography with a strong knowledge of Downtown Toronto / GTA
- _**Excellent customer service skills**_
- _**Experience leading and managing a diverse team**_
- _**Ability to resolve conflict and solve problems**_
- _**Strong communication skills**_ both within and outside theorganization
- _**Self-starter, multi-tasker, organized**_

**Physical Requirements**:

- Ability to _**calmly **_and effectively handle multiple and changing priorities in a dynamic work environment.
- Able and willing to be _**flexible **_with their schedule as needed to cover off for colleagues and take on additional hours during high volume periods, including weekends and holidays
- Travel to other locations and between facilities may be required from time-to-time.
- This is a hands-on role - can involve extended periods standing and walking.

We are looking for a leader who is passionate about providing amazing customer service, interested in growing and developing with the company, and being a part of a fun an dynamic environment with an emphasis on employee engagement...Does this appeal to you? If so, we want to talk to you

**Job Types**: Permanent, Full-time

**Salary**: $70,000.00-$88,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Greater Sudbury, ON P3C 5L2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising: 1 year (preferred)

Work Location: One location