Quality Assurance Manager

**About us**

Relay Logistics is a leader in the fast-growing supply chain management and third-party logistics industry. Our customer is a Canadian retail giant specializing in pharmaceutical goods. Every day, we manage, store, and move products for one of the best-known brands in Canada. We’ve made a commitment to building strong teams and an exceptional work environment so our partners can achieve exceptional results together. Our success globally is tied to your success locally. Together, we can do great things.

We offer a supportive work environment where our partners are given the tools and training they need to learn, grow, and succeed.

Relay Logistics offers everything you want in a new job opportunity: safe, reliable jobs; competitive pay and benefits; paid, on-the-job training; paid vacation; and opportunities for advancement.
- Manage (including planning) the audit process to monitor the quality system and compliance with regulatory and customer requirements.
- Coordinate ISO registration - as applicable - and other compliance activities.
- Assist management to develop and analyze information and product specifications to determine compliance with regulations of agencies including but not limited to: FDA, DEA, Ministry of Health - Canada, and other product regulatory requirements.
- Establish, maintain and continuously improve the overall quality system.
- Provide leadership on key regulatory, customer and 3rd party audits.
- Assist leadership of QA to develop and implement quality-related training programs for management, field operations and QA associates. Hire, train, and develop associates. Work in concert with Continuous Improvement team to focus/direct CIP activities/workshops.
- Track quality assurance metrics for the organization.
- Act as primary customer interface for significant QA related issues/initiatives; coordinate participation of other members of the account team as appropriate.
- Act as primary advisor to the operations management team on QA issues/initiatives (e.g. problem solving, identification and escalation of significant QA issues).
- Assist leadership of QA to develop, distribute and maintain regular management reports.
- Read and interpret technical documents, and regulations.

**Required** **Experience and Qualifications**:

- **Required**: Bachelor’s degree or higher, in a related field
- **Required**:5-10 years of Quality Assurance experience (at least 2 years in a pharmaceutical environment preferred)
- **Required**:5 years of management and supervisory experience (at least 2 years supervising/managing a quality system in a complex/matrix organization
- **Required**: At least 2 to 3 years of relevant experience in a regulated environment such as FDA - USA, Health Canada etc.
- **Required**:Demonstrated ability to troubleshoot effectively and thrive under pressure in a customer-facing role
- **_Preferred_**: Certification related to quality control (RAC, Six-Sigma, etc.)
- **_Preferred_**: Experience in Lean Manufacturing, Six Sigma, Implementation of 5S or other related methodologies

**Here’s what’s in it for you**:

- A clean and organized, state-of-the art facility with the bonus features of a dedicated meditation room, a training room, and free coffee/tea
- Audio/visual communication
- Medical, dental, and optical health coverage
- Employee assistance program
- Retirement/Pension Savings Program with employer match options
- Tuition and continuous learning reimbursement
- Wellness weeks, Diversity & Inclusion celebrations, birthday celebrations
- Annual family events
- Physical and mental health allowance
- and so much more_

We pride ourselves in being An Essential Part of Everyday Life & we would love for you to join our World-class team
- Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request._

**Job Types**: Full-time, Permanent

**Salary**: $85,000.00 per year

Additional pay:

- Bonus pay

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Halton Hills, ON L7G4S6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- regulated environment: 2 years (required)
- QA Management: 5 years (required)
- Pharmaceutical QA: 2 years (preferred)