Samsung Operations Associate

Overview:
Samsung and OSL have partnered to operate and manage the Samsung Experience Stores across Canada. We’re looking for a **Operations Associate** to join our team in support of our vision to take this high-touch and experiential retail channel to the next level.

It’s an exciting time to be at OSL Retail Services, working for a people-focused company at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us on this journey. At OSL, our culture is our foundation. Passionate employees, great customer service, and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

**About the Role**:
The Samsung in-store Experience team is our brand’s living, breathing face. Reporting to the Sales Manager, the **Operations Associate** performs a range of administrative and operational duties to support business needs. The duties include day-to-day administration of product shipping and managing records, and general store support.

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**Location - Montreal Eaton Centre, Montreal**

**A little bit more about the role**:

- Assisting with administrative tasks such as store audits, uniforms, business cards,
- Innovating, refining & maintaining an efficient inventory control system
- Optimizing inventory visibility and maximizing inventory turnover
- Analyze inventory reports and make recommendations for improvements
- Plan and execute inventory counts and create clear execution plan with follow-up as needed
- Manage Live Demo Units and Fixed Assets for the store
- Be proficient in all technology and systems at the store
- Execution of shipping, receiving and general production
- Work closely with the reverse logistics team to facilitate product replacements and trade-ins
- Effectively implements planograms in order to optimize the store’s promotion and sales of wireless devices, tablets, accessories, home theatre systems, appliances, and services
- Maintain integrity of the Samsung Brand at all levels
- Lead compliance with all company policies and procedures including loss prevention and inventory management protocols
- Other tasks and responsibilities as assigned by the Operation Leadership team and General Manager/Store Manager
- Manage store build deficiencies through Service National

**Who we are looking for**:

- Excellent communications skills, verbal and written
- Relevant experience in retail operations administration
- 1-3 years of experience in retail, and/or multi-unit operations
- Good organization and analytical skills
- Strong attention to detail
- Effective time management skills
- Ability to work in a fast-paced environment
- Self-starter
- Some experience with Microsoft Office Suite

**What’s in it for You**:

- Base hourly rate
- Comprehensive health and dental plans
- Discounts on the newest wireless technology
- Great employee referral program
- Ongoing continuous training (online and in classroom) to support your personal and professional development
- Local, regional, and national career growth opportunities

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.