Full Time Team Leader

**WHO WE ARE**:
Roots unites the best of cabin and city through unmistakable style built with uncompromising comfort and quality

**OUR VISION**:
**To inspire the world to experience everyday adventures with comfort and style**

At Roots you are a part of something bigger than yourself. It’s not a job. Like our brand, it’s a lifestyle. We take our work seriously, but not ourselves. We have a small business feel, with a big business aspirations. Just like our Leather factory, we are rooted in our Canadian heritage, and like our iconic sweats, we create a feeling of comfort that encourages you to be you We always try to do the right thing, and sweat even the smallest details because we constantly strive to be our best. But no matter what we do, we bring people along with us because we are all better for it.

**JOB TITLE**: Full Time Team Lead

**DEPARTMENT NAME**: Retail Operations

**ORIGINAL DATE CREATED**: May 26,2021
**REPORTS TO**: Store Manager

**DIRECT REPORTS**: Sales Associates

**LOCATION**: Tsawwassen Mills Mall

**WORKING CONDITIONS**: Fast-paced, customer service retail environment.

**PHYSICAL REQUIREMENTS**: Ability to stand and move for long periods of time; be able to lift up to 30lbs.
**PRIMARY PURPOSE**: The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

**DUTIES AND RESPONSIBILITIES**:
1. Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
2. Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
3. Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
4. Assist store management in conducting new associate onboarding and trainings;
5. Coaches associates on customer service fundamentals and provides positive feedback;
6. Assists in resolving customer service matters;
7. Oversees and delegates tasks to team to best maximize efficiency of store operations;
8. Communicates individual and/or team performance feedback to store management;
9. Ensure team receives scheduled breaks and/or meal periods;
10. Creates an open outward communication on the sales floor;
11. Ensure adherence to all company policies, procedures and guidelines;
12. Perform opening and closing procedures, and any inventory duties as directed

**JOB SPECIFICATIONS**:
**1**. 2 + years related experience in a retail management environment, luxury retail experience is a plus;
**2.** Proven ability to successfully lead a sales team; viewed as a leaderS: among peers;
**3. **Proven experience with POS management, daily banking procedures, and submitting timely reports;
**4.** Strong organization, and problem solving skills;
**5.** Passion for upholding an exceptional customer experience;
**6**. Collaborate with others, yet be self-motivated;
**7.** Available for varied weekly shifts, including weekends, holidays.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus pay

**Experience**:

- Retail management: 2 years (required)

Work Location: In person