Emergency Medical Dispatcher

**Job ID**:51873

**Job Category**:Emergency, Fire and Paramedics Services

**Division & Section**:Toronto Paramedic Services, PS Toronto Central Amb Control Centre

**Work Location**:Fire & Paramedic HQ & EMS Station 53, 4330 Dufferin St.

**Job Type & Duration**:Full Time, Temporary Vacancy, 12 months

**Hourly Rate and Wage Grade**:$39.14 - $42.88, TF4048, Wage Grade 11

**Shift Information**:Monday to Sunday, Rotating 12 Hour Shifts, 40 Hours per week

**Affiliation**:L79 Full-time

**Number of Positions Open**: 40

**Posting Period**: 08-Nov-2024 to 25-Nov-2024

**Job Summary**:
The Toronto Paramedic Services Central Ambulance Communications Centre (CACC) is seeking to expand our frontline communications team as part of our strategy to provide increased staffing and support in the Communications Centre and maintain a high level of service to the public.

Please register to participate in the information session using these links:
You can also visit our Recruitment Page for additional information, EMD Opportunities.

**Major **Responsibilities**:

- Receives and processes all Emergency and Non-Emergency requests for ambulance service.
- Provides outstanding customer service to all external and internal customers, including co-workers.
- Determines nature and urgency of requests for service and prioritizes incidents utilizing The Medical Priority Dispatch System (MPDS). Dispatches emergency medical and other support vehicles to the call, assessing current location, status of Paramedic Services fleet, roads, etc.
- Effectively and continually monitors all dispatch systems, tools, and devices to respond appropriately to call information as obtained, altered, or updated.
- Coordinates non-emergency transfers.
- Coordinates out-of-town requests with hospitals, vehicles, and other EMS Control Centres.
- Redirects Paramedic Services destination using Toronto Paramedic Services Patient Distribution System.
- Confirms incoming information with caller, inputs data into computer, and routes same to dispatch desk together with any additional information provided by allied agencies e.g., police, fire, etc.
- Adheres to all protocols, procedures, and practices relative to both call receiving and dispatch functions as provided through ongoing training and continuing dispatch education.
- Maintains open communication with neighboring Central Ambulance Communication Centres to effectively coordinate seamless, cross border response to both emergency and non
- emergency call requests.
- Fosters and maintains a cooperative working relationship with allied emergency services communication personnel.
- Consistently meet all Toronto Paramedic Services and Ministry of Health performance expectations including minimum accreditation call performance compliance.
- Always demonstrate complete integrity.
- Applies sound judgment and discretion while performing duties.
- Protects the confidentiality and privacy of each patient’s personal health information in accordance with the Personal Health Information Protection Act (PHIPA).

**Key **Qualifications**:

- Must have Grade 12 diploma or equivalent as approved by the Ontario Ministry of Education or the approved equivalent combination of education and experience. Post-Secondary Degree or Diploma in an area pertinent to the job function (i.e., Patient circle of care related fields including 911 Tele-Communications, Paramedicine, Nursing, Social Services, Psychology) is considered an asset.
- Experience within a dynamic fast-paced, complex customer service environment.
- _NOTE: The following Certifications must be completed _prior to start date_:_
- Current and valid certification in CPR (minimum level C) issued no earlier than March 19, 2024
- Current and valid Standard First Aid (SFA) issued no earlier than March 19, 2024

**You must also **have**:

- Ability to communicate effectively and clearly in English (both written and verbal) under stressful conditions.
- Excellent keyboarding skills commensurate with the demands of the position.
- Advanced working knowledge of Microsoft Windows in a multi-screen computer environment.
- Ability to work 12-hour rotating shifts including days, nights, weekends, and statutory/religious holidays.
- Ability and commitment to learn and maintain advanced knowledge of the geography of the Toronto area, including major streets, highways, public transit, hospitals, primary medical facilities, and therein.
- Ability to work for sustained periods of time while physically connected to the telephone and computer aided dispatch console.
- Hearing and vision (including colour vision) appropriate for call-taking/dispatching functions are required.
- Ability to exercise good judgement in public relations when dealing with members of the public, allied agency personnel and co-workers.
- Ability and dexterity in handling call-taking and dispatching functions using computer aided dispatch, decision support software and multi-line telephone and radio communi