Regional Technology Partner

**Position Title**:Regional Technology Partner

**Position Type**: Regular - Full-Time

**Position Location**:Toronto HQ

**Requisition ID**: 17690

We know the importance that food plays in people's lives - the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people’s lives through great tasting food, in a way which reflects our values.

McCain is embarking on a digital transformation. As part of this transformation, we are making significant investments into our data structures and policies to increase the quality of our data, the confidence of our business teams to use this data to make decisions and drive value through the use of data.

**Key Accountabilities**

This position is one of the most highly visible 'faces' of IS to our local internal customers requiring outstanding customer service skills.

A senior member of the Global Technology and Development team, responsible under supervision of the Regional IT Services Manager (or designate) to engage all levels of internal customers within the Region’s plants and offices as well as global teams, to identify issues, problems and opportunities with globally provided technology solutions.

Ensure that local business contacts are aware of all global technology services, their benefits and availability within the sites for which they are responsible.

Acts in a mentoring and training capacity for other team members within their local region.

Ensures that local IT infrastructure is physically secure, reliable, operational and meets current global IT standards, exceptions to be reported to the local Regional IT Services Manager.

Acts as a conduit between IT and the local business and is often required to communicate complex IT systems and issues to senior business leaders in an understandable and professional manner.

Actively listen to business leaders and use their knowledge of the business and IT trends to help examine the environment in which the IT systems operate, to identify possible system or process improvements.

Supports and ensures business compliance to McCain IS policies and standards. Reports/Escalates exceptions to the Regional IT Services Manager and appropriate global teams.

Liaises with local and regional engineering teams, and local plant managers on projects which have an IT requirement on an as required basis and report this information back to the local Regional IT Services Manager.

Under supervision of the Regional IT Services Manager (or designate) engage all levels of local internal customers within the plants and offices, to support the resolution of issues, identify problems and opportunities with existing and potential technology solutions.
Technology solutions include but are not limited to,
- Office productivity software (Microsoft 365)
- Server and printing hardware
- IT closets, network switches, routers, and structured cabling
- Warehouse management devices and infrastructure
- Unified communications including IP telephony
- Video and Web Conferencing
- Mobile phones, tablets, workstations, laptops

Working with local business stakeholders and global technical resources, coordinate onsite installation of new and upgraded IT equipment Perform requested local onsite tasks to aid global teams in the troubleshooting and remediation of local issues.

Responsible for ensuring that local business customers are aware of all Global Technology Services, their benefits and availability within their respective sites.

Drive adoption of all global technology services by providing information, training and guidance to interna customers that may benefit by their use.

Monitor local system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders.

Provide on the job training and mentoring to Support Technicians on standard work processes, troubleshooting tools, incident management system, network environment, and any other IT requirement as determined by the local Regional IT Manager.

Liaise with local contractors to ensure quotes meet requirements. In some cases, this would include being the primary business and operational contact evaluating and purchasing these services as well as reporting and escalating service issues.

Liase with local and regional engineering teams and other key business stakeholders and use your influence to achieve global IT strategic goals this your regional.

Adhere to all approved IT Service Management practices for Incident Management, Problem Management and Change Management using the ITSM tools for assigning tikets, following up on tickets and providing timely resolution.

Ensure standard McCain PC image deployments are applied to local assets. This would also include identifying and potentially remediating cybersecurity risk and incident.

Ensure that appropriate documentation exist and is current for common IT task. May be required to create new d