Customer Service Representative

2 weeks ago

Aurora, Canada FUNVILLA Full time

**About Us**

Funvilla® is a fast paced and demanding working environment that operates seven days a week, providing exciting experiences for children and families. We are dedicated to create a safe, welcoming, and enjoyable environment, and our team plays a vital role in making every guest’s visit memorable.

**Position Overview**
The role of **Customer Service Representative / Receptionist / Party Host** is critical in ensuring smooth operations, guest safety, and a positive experience for children and parents alike. This position requires an enthusiastic and professional individual who enjoys working with people in a lively, customer-focused environment. Responsibilities also include delivering exceptional customer service, assisting in various areas of the park, and maintaining a friendly and welcoming atmosphere.

The hired person will be working under team leader / supervisor to complete assigned tasks and may take on a leadership role in specific areas as needed.

**Key Responsibilities**

1) Customer Care / Guest Service
- Greet and welcome guests with a positive and professional attitude.
- Provide information about park activities, pricing, safety rules, and promotions.
- Handle customer inquiries and concerns in person, and over the phone.
- Process admissions, memberships, bookings, and payments accurately.
- Ensure all guests have a safe, enjoyable, and memorable experience.

2) Reception / Front Desk Duties
- Manage guest check-ins and check-outs efficiently.
- Maintain an organized reception area and ensure cleanliness standards are met.
- Answer phone calls, and manage reservations or party bookings.
- Monitor guest flow and capacity to ensure safety guidelines are followed.
- Assist with basic administrative tasks as directed by management.

3) Party Host / Event Support
- Lead and coordinate birthday parties and group events, ensuring a fun and engaging experience.
- Greet party families, guide them through their event schedule, and assist with set-up and clean-up.
- Serve food, drinks, and cake while maintaining hygiene and safety standards.
- Organize and lead games, activities, and entertainment for children.
- Ensure the party runs smoothly and guests feel well taken care of.

4) General Responsibilities
- Enforce safety policies and play area rules at all times.
- Assist with cleaning, sanitization, and organization of play zones, party rooms, and common areas.
- Support team members across different areas of the facility when needed.
- Report incidents, safety concerns, or equipment issues to management promptly.
- Contribute to a positive team environment by being proactive, reliable, and cooperative.

**Job Types**: Full-time, Part-time

Pay: $17.20-$20.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Work Location: In person

  • Csr - Customer Service Representative

    2 weeks ago

    Aurora, Canada CCC Packaging Full time

    **Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. If you have strong...

  • Holiday Customer Service Representative

    3 weeks ago

    Aurora, Canada LCBO (Liquor Control Board of Ontario) Full time

    Holiday Customer Service Representative page is loaded## Holiday Customer Service Representativeremote type: Retail (Stores)locations: Aurora, Ontariotime type: Part timeposted on: Posted Todaytime left to apply: End Date: December 17, 2025 (30+ days left to apply)job requisition id: JR25-26456**Location Address:**15830 Bayview Ave.,...

  • Bilingual Customer Service Representative

    1 week ago

    Aurora, Ontario, Canada Transcontinental Full time $40,000 - $70,000 per year

    OverviewCreate value at TC Transcontinental.At TC Transcontinental, we've got it made, and that's because of the expertise of our team.We are currently looking for a Bilingual Customer Service Representative to join our team. In this role, you will respond to phone and email inquiries regarding store level marketing and customer programs, marketing related...

  • Customer Relations Representative

    3 weeks ago

    Aurora, Canada Dina Constantinou Insurance Agency Full time

    Do you like to win? Do you want a career in an industry that is essential and stable? Keep reading! We are looking for a dynamic and resourceful Customer Relations Representative to help perform a variety of tasks within our Insurance Agency. They will be assisting clients and making a difference, by performing various service‑related tasks, to ensure our...

  • Customer Relations Representative

    3 weeks ago

    Aurora, Canada Dina Constantinou Insurance Agency Full time

    Do you like to win? Do you want a career in an industry that is essential and stable? Keep reading! We are looking for a dynamic and resourceful Customer Relations Representative to help perform a variety of tasks within our Insurance Agency. They will be assisting clients and making a difference, by performing various service‑related tasks, to ensure our...

  • Customer Service Representative- Bayview and

    4 days ago

    Aurora, Canada Scotiabank Full time

    Requisition ID: 172976 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...

  • Bilingual Customer Service Representative

    2 weeks ago

    Aurora, Canada TC Transcontinental Full time

    Join to apply for the Bilingual Customer Service Representative role at TC Transcontinental Create value at TC Transcontinental At TC Transcontinental we have been driving innovation since 1976. With approximately 7400 employees TC Transcontinental is a leader in flexible packaging in North America and in retail services in Canada, and is Canada's largest...

  • Bilingual Customer Service Representative

    2 weeks ago

    Aurora, Ontario, Canada TC Transcontinental Full time $45,000 - $65,000 per year

    Create value at TC Transcontinental.At TC Transcontinental, we've got it made, and that's because of the expertise of our team.We have been driving innovation since 1976.With approximately 7400 employees, TC Transcontinental is a leader in flexible packaging in North America and in retail services in Canada, and is Canada's largest printer. The Corporation...

  • Customer Service Representative

    4 days ago

    Aurora, Canada FIX Appliances CA Full time

    Full-time, Part-time, Contract. - Flexible Hours. - Competitive salaries. - Ongoing training. - Location: Aurora, Ontario

  • Member Services Representative

    1 week ago

    Aurora, Ontario, Canada Planet Fitness Full time $25,000 - $40,000 per year

    Aurora, ON135 First Commerce Drive, Aurora, ON L4G 0G2, CanadaIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.We are looking for a Member Services Representative to join our team This position will be responsible for creating a positive member experience by...