Bilingual Disability Claims Specialist

Position Type:
Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Training Location:
The initial 15-week training will take place in person at our Montreal office: 1981 Av. McGill College.

Onsite presence is required during this period to strengthen engagement, team integration and success.

Training Schedule:

- First 8 weeks: Full-time onsite training, Monday to Friday, 7.5 hours per day.
- Last 7 weeks: One day per week onsite.

Post-Training:
After completing the training, you will have the flexibility to work from wherever you're most productive and inspired — be it your home office, a few days at home or at work or full time in our offices.

Position Summary

As a Bilingual Disability Claims Specialist, you will be working and collaborating with a dynamic and talented team of professionals in a high-energy work environment supporting our members through illness, recovery and return to work by providing them with disability benefits and proactive case management.

In this role you will help members to realize their potential for productive lives, to the best of their abilities.

Key Responsibilities:

- Responsible for the disability claim adjudication from the initial decision to building the right case management plan including: identifying the supports needed for each case, monitoring treatment and the achievement of the plan, and working with the claimant, employer and providers involved in the case.- Active case management of files, providing regular communication with all stakeholders and assessing the use of claims tools (rehab etc.) and requesting ongoing medical as needed- Provide assessment of key dates within the lifecycle of the claim and ensure case management plans are updated regularly- Ensure that required tasks within the assigned case load meet service level standards- Render timely and potentially difficult decisions and effectively communicate these decisions, while managing escalations with employers and claimants- Build effective relationships with key stakeholders (the claimants, the treatment providers and physicians, the employers, group administrators, human resources, and lawyers) to support recovery and return to work- Ensure effective and consistent use of our electronic case management system

Qualifications:

- Education: University degree or a completed college diploma related to occupational health, disability management, kinesiology, Education, Human Resources, Legal Study areas are assets, but are not limited.

Work Experience:- Experience in a professional setting where you have the demonstrated ability to make critical decisions, solve problems and both work as a team and autonomously to pivot quickly and help clients navigate complex situations- In this role you will review contracts, medical files and reports therefore experience in assessing different information sources to inform decisions and to advise customers is a definite asset

Computer Skills: Language skills: Be fluently bilingual (English-French); In order to meet the needs of the English-speaking clientele, this position requires bilingualism

Professional Experience:

- Exceptional written and oral communication skills- Well-developed organizational and prioritization skills- Positive attitude with a drive to succeed and a commitment to quality service- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs- Experience providing customer care, support, and assistance with the ability to communicate complex and difficult information clearly- Strong initiative, leadership, and strategic thinking- Excellent problem-solving with the ability to work independently and with all levels of the organization- Ability to maintain a high degree of accuracy in a fast-paced environment

We've got you covered- Flexible work arrangements and emphasis on work-life balance- Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day- 100% employer-matched Defined Contribution Pension Plan- Annual Incentive Bonus which recognizes your contribution to our success- Paid vacation and additional Vacation Purchase Program- Wellness benefits, health resources and fitness center discounts- Learning: To set you up for success, you will participate virtually in our 15-week paid training program, which will provide you with the necessary education, tools and resources required. Whil