Customer Service Representative

2 weeks ago

Oakville, Canada Pharmex Direct Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Call and schedule appointments with customers
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Booking appointments and coordinating with different departments
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: $16.00-$18.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oakville, ON L6L6L4: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)

Work Location: One location

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