Escape Room Full Time Supervisor

2 weeks ago

Markham, Canada Omescape Markham Full time

Omescape Canada is looking for a full-time supervisor. We are looking for passionate and energetic individuals who share our values to join our friendly family. Let’s grow together
- Reporting to the General Manager, the Store Supervisor provides support in all aspects of store management, including the execution of company standards in recruiting, training, customer service, visual merchandising, and store operations. Lead the team to focus on high-level customer service.

Key Responsibilities:

- Leadership Ability to inspire others to work toward a common vision and purpose.
- Overseeing the daily operations of a store, making sure it runs smoothly and effectively.
- Maintain a high level of standard in every aspect of the business, including customer service, store appearance etc.
- Setting goals for the workgroup, developing organizational capability, and modeling how we work together.
- Manages with integrity, honesty, and knowledge that promote the culture, values, and mission.

**Business Requirements**

Ability to take initiative in terms of business development.

Ensure all aspects of operations meet the overall objective of the company.

Solicits customer feedback to understand customer needs and the needs of the local community.

Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue. Manage all controllable costs to keep operations profitable.

Ensure store compliance with health and safety regulations.

Partner Development & Team Building Ability to keep employees motivated to do the things necessary for the store’s success Providing staff with coaching, feedback, and developmental opportunities, and building effective teams.

Actively manages Game Masters by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve their performance.

**General Duties and Tasks**:
Develop a strong understanding of the products & services the company provides including the duties of an escape room Game Master as well as a Bar Café Attendant

Attend management meetings regularly and completes assigned tasks before deadlines.

Hiring and Training new recruits: providing evaluation/feedback on work performance and setting goals for improvements as required.

Inventory control: reporting and/or ordering supplies required for store operation

Responsible for the basic maintenance and the upkeep of the store and report/follow-up with the manager on any defects around the store (escape game technical difficulties, burned-out light fixtures, etc.)

**Qualifications**:
Strong customer service and problem resolution skills. Strong interpersonal skills Team-building skills.

**Availability**:
Must be able to work weekdays and weekends. Averaging about 35 hours weekly. Minimum of 1 year commitment.

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Night shift
- Weekend availability

Application question(s):

- What is your availability throughout the week?

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