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Data and Performance Specialist

2 weeks ago

Oshawa, Canada CMHA Durham Full time

**Responsibilities**:
**Data Management and Analytics**
- Collect, clean, and validate data from various sources
- Develop and maintain dashboards and visualizations to support real-time decision-making
- Analyze trends, identify gaps, and prepare reports for internal and external stakeholders

**Performance Monitoring and Reporting**
- Track key performance indicators (KPIs) for organizational programs and services
- Prepare regular reports for funders, leadership, and community partners
- Support program evaluation initiatives, including outcome tracking

**System and Process Improvement**
- Collaborate with IT, clinical, and administrative teams to improve data collection processes
- Collaborate with IT and Privacy to ensure data integrity, security, and compliance with relevant privacy legislation
- Assist in integrating new data tools and platforms

**Collaboration and Capacity Building**
- Work closely with the Data and Performance Lead and Quality Improvement Team
- Provide support to employees on data literacy and use or reporting tools
- Participate in committees, working groups and special projects as needed

**Client Safety**

Adhere to CMHA Durham client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.

**Risk Management**

Minimizes risks adhering to CMHA Policies and Procedures identifying, assessing, evaluating and controlling risks ensuring well-being of staff and clients.

**Other Duties as Assigned**
- Attend, participate in team meetings and all employee meetings
- Participate in organizational quality improvement activities, e.g. accreditation projects, committee work, special events
- Participate in activities at the team/program level
- Participate in external committees as required

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

**Skills**:

- Post secondary education (e.g. diploma or certificate in Health Informatics, Data Science, Public Health, Statistics, or a related field); Bachelor’s degree an asset
- Certifications in Healthcare Quality, Health Data Analyst, Lean/Six Sigma, Google Data Analytics and/or Power Bi is an asset
- A minimum of 3 years experience in a data and performance measurement role, preferably in a healthcare, mental health, or community-based setting
- Experience with data visualization tools (e.g., Power BI, Tableau) and databases (e.g., SQL)
- Familiarity with health system reporting in Ontario (e.g., Ministry of Health, Ontario Health, CIHI)
- Excellent interpersonal and organizational skills; able to prioritize
- Excellent oral and written communication skills
- Excellent problem-solving and decision-making skills
- Ability to maintain confidentiality
- Strong knowledge in various aspects of applicable legislation
- Effective client relationship building skills; understanding the client’s needs and background
- Strong computer skills including PowerPoint, Excel (Macro’s an asset), Word, Visio and, Power BI, Tableau
- Previous experience in working in EMHware and/or PS Suites experience an asset
- Ability to work independently and co-operatively as part of a team, management, board of directors, stakeholders and partners such as external vendors
- Able to integrate CMHA Durham’s philosophy of being a “welcoming organization” into everyday practice.
- General knowledge of the mental health environment in Ontario.
- Ability to adapt to change and navigate through ambiguous situations
- Project management skills
- Knowledge of Indigenous communities and cultural practices (preferred)
- Basic to Intermediate fluence in French considered an asset.

Work outside of normal business hours as required

**Working Conditions**:

- Works on site in office settings and off site in the community in public environments and residential settings
- Exposure to abusive/irate clients, deadlines, multiple demands, distractions/Interruptions
- Little exposure to hazards
- Deadlines
- Dealing with multiple demands
- Isolation (working in satellite offices or from home)