Research Specialist Co4

2 weeks ago

Mississauga, Canada Citi Full time

The Research Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each. **Responsibilities**: - Maintains large business accounts. - Utilizes computer system to investigate disputes and resolves complex issues. - Responds to customers in writing or verbally. - Acts as coach and trainer to new employees. - Relied on for system testing projects because of technical proficiency. - Works under limited supervision. May support an expansive array of products/services. - Demonstrates technical/administrative expertise. - Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined. **Qualifications**: - 1-3 years relevant experience **Education**: - High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Preferred Bilingual French and English but not necessary. - **Job Family Group**: Operations - Core - **Job Family**: Research & Investigation - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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