Customer Success Representative

2 weeks ago

Delta, Canada Critical Environment Technologies Canada Inc. Full time

**CUSTOMER SUCCESS REPRESENTATIVE**

Critical Environment Technologies Canada Inc.

145, 7391 Vantage Way, Delta, BC V4G 1M3

**ABOUT US**:
**ABOUT THE JOB**:
CET is looking for a world class Customer Success Representative to join our team. As part of the Customer Success team, you will bring your expertise and winning personality to deliver exceptional service and solutions to customers in a high-energy environment. The Customer Success team first and foremost is a team that prioritizes our customers’ needs. Along with delivering excellent value to our customers, you will collaborate with many of our internal customers across the company such as Production, Supply Chain, and Engineering

**KEY RESPONSIBILITIES**:

- Deliver an exceptional customer experience such that our customers keep coming back
- Provide product quotes to our dealers and proactively follow-up on them
- Enter Sales Orders and manage the order from order entry through shipment
- Collaborate with Application Engineering and Regional Sales Managers on complex projects
- Issue RMAs for our customers and manage the process internally
- Work closely with Production and Supply Chain to manage customer ship dates and expectations
- Attend and contribute to monthly sales meetings

**JOB **R**EQUIREMENTS**:

- 3 yrs experience in a customer service or sales role
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Experience with Microsoft Word and Excel
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people tactfully, diplomatically, and professionally at all times
- University or equivalent degree

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