Customer Success Representative

1 week ago

Delta, Canada Critical Environment Technologies Canada Inc. Full time

**CUSTOMER SUCCESS REPRESENTATIVE**

Critical Environment Technologies Canada Inc.

145, 7391 Vantage Way, Delta, BC V4G 1M3

**ABOUT US**:
**ABOUT THE JOB**:
CET is looking for a world class Customer Success Representative to join our team. As part of the Customer Success team, you will bring your expertise and winning personality to deliver exceptional service and solutions to customers in a high-energy environment. The Customer Success team first and foremost is a team that prioritizes our customers’ needs. Along with delivering excellent value to our customers, you will collaborate with many of our internal customers across the company such as Production, Supply Chain, and Engineering

This is an in-office role based in Delta, BC. Monday - Friday 8 am - 4:30 pm

**KEY RESPONSIBILITIES**:

- Deliver an exceptional customer experience such that our customers keep coming back
- Maintain a friendly and empathetic communication style, aiming to leave a positive impression on customers
- Serve as the initial contact for customers, representing the company's values and dedication to customer satisfaction
- Collaborate closely with internal teams to ensure customer requests are directed to the relevant departments, such as technical support, sales, or field service
- Assist with order entry and service coordination when required, ensuring accurate and efficient processing

**JOB REQUIREMENTS**:

- 1-3 yrs experience in a customer service or sales role
- Collaborative attitude, able to work effectively within a team and across departments
- Strong customer service orientation with a genuine desire to assist customers and exceed their expectations
- Demonstrated ability to manage multiple tasks and priorities while maintaining attention to detail
- Able to deal with people tactfully, diplomatically, and professionally at all times
- High school diploma or equivalent. Associate's or bachelor's degree in business, communications, or a related field is a plus

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