Front Counter Sales Representative

1 week ago

Toronto, Canada Kal Tire Full time

**Front Counter Sales Representative**

We are hiring the Front Counter Sales Representatives who can provide excellent customer service as front counter salespeople. You will demonstrate strong communication skills who can make customers feel welcome in our store will stand out. Your positive attitude for willingness to get cross-trained, and desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately you will ensure that all our customers leave our store satisfied and you will contribute to the store’s profitability.

**Required Skills & Abilities**
- Outstanding customer service skills with a genuine desire to deliver excellent customer service experiences, every time.
- Proven ability in an inside sale and/or counter sales environment; can provide product knowledge information to customers in a confident and friendly manner.
- A strong Mechanical background is required.
- Ability to provide detailed pricing terms and prepare and present customer quotations.
- Efficient and detail orientated data entry skills are required to enter appointments and orders into POS/internal systems.
- Able to give consistent and effective customer feedback to the store management team on an ongoing basis.
- Capable of building trusting relationships with the retail and commercial customers
- Familiarity with consumer behaviour principles
- Ability to work in a standing position for extended periods
- Being good at effective problem solving, planning, and organizing

**Qualifications and Special Requirements**
- Greet and direct customers with a professional and enthusiastic attitude to achieve positive outcomes
- Answer incoming calls while handling customers inquiries, concerns, or questions
- Minimum of 1+ year experience in customer service, counter or inside sales role.
- Gain knowledge with products and stay up to date with new products, services, and tire/rim inventory
- Demonstrate understanding of the automotive or related industry, and aptitude for learning product knowledge.
- Resolve customers complaints or issues with speed and professionalism
- Manage database records and keep all customer accounts up to date with keywords/notes
- Provide accurate information (product features, pricing and after-sales services)
- High-school diploma or, GED equivalent
- A Valid driver’s license
- Strong personal commitment to health and safety

**Kal Tire offers**
- Competitive wage, benefits, and RRSP matching program
- An accelerated training program will be provided
- Working with a Well-Established Company - Kal Tire has been in business since 1953 and currently has over 250 store locations across Canada. Continued expansion plans lead to career advancement opportunities
- Incentive Program - Additional income may be obtained through our Incentive Program which recognizes performance output
- Technology - We grant everyone accesses to the newest tools and technology in manufacturing equipment, allowing all of our team members to gain the newest skills in today’s market
- We offer a culture that fosters inclusion and respect. We are committed to providing equal opportunities to all applicants

Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Requests for accommodation can be made at any stage of the hiring or employment process, applicants/team members are asked to make their needs/requirements known.

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