Client Services Manager

**Job Title**: Client Services Manager - LPN** Status**:Full Time

**Department**:Clinical** Reports to**:Director of Care

**Location**:Templemont** Hours/Week**:37.5

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Reporting to the Client Services Manager, the Program Manager is accountable for the overall management of all aspects of care within the facility to ensure quality client care and compliance with required legislation, standards, regulations and Federal & Provincial Acts. The Program Manager works very closely and in collaboration with the Alberta Health Services (AHS) Case Managers and Transition Services (TS) to ensure smooth delivery of care services to clients in the facility.

**KEY ACCOUNTABILITIES (INCLUDE BUT NOT LIMITED TO)**:

- Responsible for fostering and establishing a collaborative and open environment with Alberta Health Services (AHS) as well as Transitions Services (TS).
- Responsible for the day to day management and operation of the Nursing and Clinical Department. This includes the planning, organizing, directing and controlling of the clinical and administrative activities of the department.
- Co-leading the new admission intake and tour.
- Responsible for the development of departmental policies and procedures; personnel supervision and support; resource management; and monitoring, evaluating, and coordinating these services with Education, Pharmacy, Recreation and Tenant Resource Coordinator as they relate to client care.
- Oversee accountability for the Education, Tenant Resource Coordinator and Recreation department to ensure delivery of optimum quality of care to clients in the facility.
- Mentor and lead the Wound Care program and the Palliative Care program at the site level in collaboration, with Alberta Health Service Case Managers (AHSCM)
- Establish, implement, and monitor the infection control program designed to provide a safe, sanitary, and comfortable environment designed to prevent the transmission of disease and infection.
- Determine Nursing and Care staffing requirements as per the AHS SL Accountabilities and directly responsible for the recruitment, selection, orientation, education, performance management and administration of schedules for the departmental staff.
- Lead the implementation and evaluation of the nursing department initiatives and functions as per organizational goals and objectives.
- Lead in the coordination and implementation of best practice and risk management initiatives related to client care.
- Effectively manage utilization of nursing supplies as per budgetary requirements.
- Maintain a system of care assessment, planning, implementation and evaluation at the client and unit program level.
- Maintain an active presence in mentoring staff while overseeing the provision of quality client care.
- Initiate investigative and corrective actions related to occupational health and safety; works with WCB claims and return to work plans.
- Lead in the preparation for audits, inspections, investigations, and surveys including, but not limited to the Continuing Care Health Service and Accommodation Standards, collaborates with the Director of Supportive Living and Community Program in the response and action planning, and implements any follow-up QA required for any nursing related allegations.
- Monitor the maintenance of accurate clinical records and reports required by legislation and in accordance with recognized nursing principles.
- Coordinate and serve on the various committees responsible for client care.
- Ensure client admitted for care can be safely cared for and maintains facility occupancy using Pathways system in collaboration with Alberta Health Services Case Managers and Transition Services Coordinators.
- Coordinate the delivery of all scheduled and Point in Time education/in-services with facility Educator.
- Work closely with the Site Medical Leader and Physicians to address specific medical initiatives and issues.
- Participate in the organizational OH&S program. Role model and provide leadership for safe work practices and behaviors.
- Coordinate Nursing Quality Improvement Initiatives, projects and research as identified by clinical indicators.
- Complete clinical indicators, analyzing and identifying gaps, complete quality initiative as required based on identified deficiencies.
- Complete Annual & Mandatory education/in-services as well as all other required education/in-services as per organizational requirements.
- Other duties as assigned.

**EDUCATION AND EXPERIENCE**:

- Completion of an accredited Licensed Practical Nurse Education program
- Active or eligible for registration and practice permit with the College of Licensed Practical Nurses of Alberta (CLPNA)
- Basic Cardiac Life Support-Healthcare Provider (BCLS-HCP) through Heart & Stroke Foundation
- Recent experience in a Supportive Living environment with Mental Health focus
- Experience with Point Click Care (PCC).

**WORKING CONDITIONS**:
This industry requires empathy for and an understanding o