Program Facilitator

Program Facilitator

Women Building Futures (WBF) is a non-profit organization that empowers women to become economically prosperous through industry recognized training. Reporting to the Senior Manager, Training and Development, the Program Facilitator leads students through WBF programs, ensuring programs are being delivered in a positive, safe, and effective way so that students gain skills to improve economic security through gainful employment outcomes.

**Key Responsibilities**
- Manage WBF student groups in their programs of choice.
- Deliver Best Practices Workplace Readiness and Career Development (WP/CD) curriculum, workshops, and sessions for students at WBF and for off-site groups.
- Provide one on one support throughout the program connecting them with community supports and resources as required.

**Instructor and Student Management and Support**
- Monitor student engagement and momentum within each class to provide regular feedback.
- Identify and address strategies for dealing with potential challenges that a student may encounter during the program.
- Provide mentoring to students to develop personal skills they need to be prepared for employment.
- Recommend and refer students to additional resources as needed.
- Motivate and encourage students.
- Engage with program instructors for classroom schedules, activities, and evaluations.

**Program Management Tasks**
- Implement student schedules including site visits, guest speakers, interview skills workshops, etc.
- Liaise with Training Coordinator to ensure operational requirements of the program are met.
- Organize and deliver student orientations and student graduations.
- Track student attendance and keep all records current.
- Maintain case management records as required by funders and WBF (includes CRM & Student Files).
- Prepare orientation binders and other materials as needed for programs.
- Gather student and instructor feedback to ensure programs have continuous quality improvement.
- Evaluate workshops and programs with the intent of improving content and delivery.
- Ensure that all students and instructors are familiar with and adhere to WBF guidelines and policies for safety and behavior.
- Liaise with internal stakeholders for student selection and support.
- Maintain relationships with external partners.

**Knowledge, Skills & Abilities**
- Confident public speaker to diverse groups up to fifty people.
- Ability to build relationships that will help manage group and classroom dynamics.
- Having a client centered approach.
- Must possess excellent communication skills and have the ability to be adaptable.
- Active listener, empathetic and approachable with the ability to engage in difficult and deeply personal topics of discussion in one-on-one conversations with students.
- Comfort and effectiveness in dealing with interpersonal conflict and group dynamic challenges.
- Ability to work both in a team environment and independently with mínimal supervision.
- Ability to deal well with stress, time pressures and competing priorities.
- Effective personal time management.
- Knowledge Microsoft office products is required.

Programs are delivered across provinces, so the ability to travel is a requirement.

**Education and Experience**
- Post-Secondary degree/diploma or the equivalent combination of education and experience in fields such as social work, mediation, life skills coach, career coach, educational counsellor, human resources, mental health work.
- Direct experience facilitating adult learners.
- Direct experience delivering small group training in person and virtually.
- Direct experience collaborating with members of different cultural communities.
- Experience working in a Trades environment is an asset.
- Strong communication skills and ability to adapt to different audiences. Excellent teamwork skills, including strong verbal and written communication skills.
- Ability to work with mínimal supervision while paying close attention to detail.
- Experience in a tool crib environment an asset.
- Valid Standard First Aid Certificate.

This is a full-time position.