Logistics Specialist

**What you will be doing**: - Why choose Innomar Strategies_ - _ "Remote-First" culture - flexible opportunities to work from home_ - _ Competitive Total Rewards Package:_ - o Base salary + bonus programs_ - o RRSP matching_ - o Employee Share Purchase Plan _ - _Flexible benefits program (in effect on day one), including:_ - o Healthcare Spending Account_ - o Wellness Account - to focus on your nutrition, fitness, health and well-being_ - _ Parental Leave Top Up, 24/7 Employee Assistance Program, and Virtual Healthcare_ - _ Tuition Reimbursement + Employee Referral Programs_ - _ Growth opportunities for career advancement_ - _ Learning Programs, Leadership Training and Mentorship Programs to further your professional development_ - _ Ability to make an impact in creating healthier futures_ - _ We value diversity, equity and inclusion to foster a culture of belonging_ **_ Logistics Specialist Profile:_**: Logistics Specialists must be able to handle advanced and specialized duties involved in offering premium courier services and have the ability to work in a high-pressure environment. The logistics specialist must demonstrate a sense of urgency and determination to help in critical situations. He/she must be at ease dealing with details of logistics and must be flexible to work on different shifts including days, evenings, nights, and on weekends. Logistics specialists must be customer focused, service minded problem solvers and good team players. Logistics Specialists Level represents our service to specific segments of customers. As such, they have increased responsibilities and scope. A take charge approach to serving these customers autonomously and with dedication is a must. **_ General Knowledge and Skills Required_** - Strong knowledge of geography. - Ability to multitask. - Team player. - Strong written and oral communication. - Professionalism. - Sense of Urgency. - Positive attitude. - Ability to be a positive and polished representative of the organization to targeted customers. **_ Principle Duties and Responsibilities_** - Act as the main points of contact for the target customer segments. - Complex problem resolution, shipment and non-shipment related. - Addressing customer complaint and driving efforts for systemic improvements. - Stay abreast of changes in the environment of targeted customers. - Be an internal expert on the customer segment helping to guide colleagues and sales towards better outcomes. - Develop a trusting relationship with target customer segment. - Support customers on-site. - Accompany and assist BDM’s during their meetings with current and prospective clients - Able to provide assistance to the station Operations Manager on complex assignments which could include but is not limited to authoring CAPA’s, monthly checks, problem resolution responses to incident and customer comments. - Provide leadership support in the absence of the Customer Service/Operations Lead - Ability to be named to a Specialized team (EPL, TCS, DTP, CGT, CT etc) - Assisting in the training of new employees. - Act as a buddy and a mentor to new and developing colleagues - Everyone is responsible for following up on live jobs, even if not your order. **Demonstrating flexibility in work schedule, WC is a 24 hour company will require overtime, holiday** **What your background should look like**: **_ EXPERIENCE AND EDUCATIONAL REQUIREMENTS:_** - Minimum of 2 years’ experience in customer care coupled with a High School diploma - Potential for travel to a multitude of destinations worldwide. - Effective written and verbal communication skills in English and/or French - Creative problem solving - Flexibility to work multiple shifts - The ability to work with mínimal supervision **_ MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:_** - Strong knowledge of geography. - Ability to multi-task. - Team player. - Excellent written and oral communication skills. - Professionalism. - Sense of urgency. - Positive attitude. - Major **Responsibilities**: **What AmerisourceBergen offers**: We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population. Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit. **Schedule**: Full time **Affiliated** Companies**: Affiliated Companies: World Courier of Canada Ltd **Equal Employment Opportunity**: AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, stat