Benefits Specialist

**Join our Team as a Benefits Specialist**
- **Come Join the Heart of Excellence**_

**COMPANY OVERVIEW**:
Intercare is a fully accredited Alberta based company providing health and life enrichment services in continuing care centers since 1992. Our purpose is to maintain dignity, offer choice and support growth to those we serve. Here at Intercare, our employees drive the success of our organization through the implementation of our core values. Without the dedication and commitment of our employees, Intercare would not have grown into a leader in the continuing care sector. That’s why we make every effort as an organization to provide our valued employees a safe, healthy, and rewarding work environment.

**Reports to**: Payroll & Benefits Team Lead

**Location**: 5920 MacLeod Trail SW, Calgary, Alberta

**Type**: Full-time, Permanent

**Hours**: Monday to Friday, 8:30 am to 4:45 pm, flexibility required

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**QUALIFICATIONS**:

- 2 + years of benefits administration, preferably in a healthcare setting Ability to understand and interpret Collective Bargaining Agreements Possess a high level of attention to detail and accuracy
- Demonstrates empathy, integrity and a high degree of confidentiality
- Must be able to manage a high volume of transactions, and file benefit forms accordingly
- Ability to multi-task, and be very organized
- Able to work under tight timelines for payroll and benefits billing cycles
- Ability to make sound decisions but also recognize when HR/Payroll input is needed
- Must possess clear and professional oral and written communication skills
- Highly proficient with Microsoft Excel
- Experience administering benefits in a unionized environment is preferred
- Has basic knowledge of group insurance concepts and benefits administration cycles

**ACCOUNTABILITIES**:
**1. Accountable for promoting Intercare’s vision of being “The Heart of Excellence”**
- **Performance Expectation**:_
- Consistently demonstrates organizational values - Respect, Compassion, Commitment, Ethics, and Service.
- Through modelling and teaching, support Intercare’s purpose to promote dignity, choice and growth through quality continuing care services.
- Incorporate core commitments into all administration functions as they relate to staff, residents and guests.

**2. Accountable to perform the following job duties**:

- Perform the day to day administration of the Group Benefits & Group RRSP programs for a multi-union & non-union plan of approximately 900 staff members
- Ensure timely and accurate member enrolments, changes and terminations
- Update and maintain benefits coding in Avanti Payroll for cost-sharing deductions
- Manage all data entries related to Group Benefits/RRSP online, and within the HRIS system
- Regularly update salary information for Life Insurance & Long-Term Disability benefits
- Distribute all benefits related materials including forms, booklets, benefits cards, etc.
- Work closely with Intercare’s Payroll, HR team, and insurance provider
- Act as the main point of contact for all employee inquiries regarding Benefits & RRSP program eligibility, enrolment, changes, RRSP withdrawals and general inquiries
- Conduct regular audit of records, and prepare timely adjustments with payroll processing dates
- Perform monthly benefits billing reconciliation to ensure synchronization of member coverage levels and premiums across all systems, and input adjustments in HRIS system
- Track and check entries after billing and payroll cycles have run, and process adjustments as required
- Create and maintain benefits administration guides, process summaries and workflows as it relates to the Benefits Administration
- Ongoing reporting to determine eligibility for new hires, and enrolling members through online enrollment
- Premium Collections - Reporting to determine balance owing for premiums. Determining the cost of premium sharing, advising employee, and making Payment arrangements. Following up with employee for premium changes, and ongoing accumulated balances.
- Premium Arrangements for LOA - Contact employees on Leave of Absence to discuss benefits continuation and payment plan arrangements.
- Follow up with employees who owe premiums to make alternate arrangements upon returning to work through payroll deductions
- Monthly EFT tracking to collect premiums, and record entries for payment received in Avanti
- Analyze errors, identify trends, and makes recommendations for process improvement
- Provide backup support to the Payroll team with time entry as needed
- Other special projects and duties as assigned

**3. Accountable for safety.**
- **Performance Expectations**:_
- Performs all duties in a safe and efficient manner and maintains work area in a clean, orderly and safe condition.
- Reports unsafe, hazardous working conditions and any equipment malfunctions to Assistant Vice President, CFO.
- Understands and adheres to health and safety responsibilities as outlined in the corpora