Application Support Intermediate Analyst

**The Application Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.**

**Responsibilities**:

- ** Work closely with the development, QA and business teams to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.**:

- ** Work on technical solutions to be able to streamline, automate existing processes and provide smart monitoring solutions.**:

- ** Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.**:

- ** When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.**:

- ** Follow through to ensure each problem is resolved according to SLA. Effectively communicate issues and status updates with business support, regional colleagues, and development teams.**:

- ** Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.**:

- ** Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.**:

- ** Act as a liaison between users/traders, interfacing internal technology groups and vendors**:

- ** Participates in disaster recovery testing**:

- ** Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.**:

- ** Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.**:

- ** Exchanges ideas and information**:

- ** Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.**:

- ** Performs other duties and functions as assigned in a concise and logical manner.**:

- ** Can exercise independence of judgement and autonomy.**:

- **Acts as SME to senior stakeholders and /or other team members.**:
**Qualifications**:

- ** 2-5 years’ experience in an Application Support role.**:

- ** 1+ years of experience supporting large financial services firm.**:

- ** Basic knowledge or interest about apps support procedures, concepts and of other technical areas.**:

- ** Participation in some process improvements.**:

- ** Basic Business knowledge/ understanding of financial markets and products.**:

- ** Knowledge/ experience of problem Management Tools.**:

- ** Understands of how own sub-function integrates within the function and commercial awareness**:

- ** Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence**:

- ** Good customer service, communication and interpersonal skills**:

- ** Good knowledge of the business and its technology strategy**:

- ** Consistently demonstrates clear and concise written and verbal communication skills**:

- ** Knowledge of issue tracking and reporting using tools**:

- ** Good all-round team member**:

- ** Effectively share information with other support team members and with other technology teams**:

- ** Ability to plan and organize workload**:
**Additional Skills**:

- ** Strong knowledge of Microsoft and Linux operating systems.**:

- ** Experience with database, SQL skills.**:

- ** Knowledge Core Java [beneficial], Perl [beneficial**:

- ** Personally well organized and an excellent team player, Willingness to learn.**:
**Education**:

- ** Bachelor’s/University degree or equivalent experience**:
**Job Family Group*