Assistant Store Manager

Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That’s why we create 100% waterproof products that make experiencing the magic of water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity partnerships.

Our community and team are out in the world spreading kindness, cold plunging, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey.

If you want to be part of a growing brand, and you're the type to walk through a puddle rather than around it, we'll get along just fine

**Overview**

We’re looking for an Assistant Store Manager to support our Metrotown location Reporting to the Store Manager, you will be responsible for supporting and overseeing our all-star team of retail staff with training, exceeding sales targets, managing a clean and organized working environment, and providing a memorable and unique Vessi experience to all our customers. You will also ensure exceptional performance and create a strong culture by leading by example as one of our Vessi brand ambassadors.

This is an exciting opportunity to help shape Vessi retail as you’ll be given the autonomy to advise, create and execute on retail best practices. This role is critical to help support this location and embody the Vessi team spirit.

If you are a retail leader who is business-minded, collaborative and eager to play an integral part in Vessi’s growth, we want to hear from you

**What You’ll Do**:
**Store Operations**
- Support Store Manager in ensuring all store operations meet company expectations and operational excellence: opening and closing procedures, staff scheduling, cash wrap, inventory management, loss prevention, IT systems (POS), and health & safety
- Maintain a clean and organized store appearance (ex. cleaning and drying footwear, maintaining water installations and fixtures, etc.)
- Support community and event activations onsite as required

**People Management**
- Collaborate with Store Manager to recruit and onboard a team of Sales Associates and Team Leads who align with Vessi’s vision, mission, and core values
- Collaborate with Store Manager in managing store labour plans including weekly schedules and time off requests
- Deliver retail training to Team Leads and Sale Associates and ensure that all retail staff have proper understanding of product, SOPs, and best practices
- Drive employee engagement, create a strong store culture, and ensure the team is recognized and motivated
- Advise, guide, and coach team on employee issues and escalate to Store Manager as necessary

**Performance**
- Act as a Vessi brand ambassador, live out our core values, and provide a seamless and memorable in-store experience for our customers
- Lead by example in driving sales and high performance; ensure the team consistently meets and exceeds business goals and sales targets
- Monitor and manage store financial targets and KPIs such as: sales per hour (SPH), average transaction value (ATV), conversion rate, net promoter score (NPS), and other inventory metrics
- Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience

**What We’re Looking For**:

- 2+ years of experience in retail management in the footwear/apparel industry
- Experience in building and leading high-performing teams
- Strong business acumen and leadership skills
- Excellent interpersonal skills and decision-making skills
- Excellent written and verbal communication skills
- Great attention to detail and problem solving skills
- Self-motivated and positive customer-focused mindset
- Ability to work flexible hours and holidays

**What You’ll Get**:

- Opportunity to help build an ever-evolving brand
- Competitive salary
- 3 weeks paid vacation
- Professional development opportunities
- Extended health benefits package including an EAP and a $500 annual Health & Wellness Spending Account
- $1000 per year Education Reimbursement
- 40% Family & Friends Discount
- Free Vessi product and 50% Employee Discount
- At Vessi, we are committed to creating an environment where all team members feel welcome and have the opportunity to succeed. We believe that a strong commitment to diversity and inclusion allows us to truly fulfill our mission and live out our core values. We are an equal opportunity employer and encourage people of all backgrounds, perspectives and skillsets to ap