Technical Service Representative, Mechanical- Fort

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:
Competitive wages

Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)

Personal wellness spending account

Company-sponsored registered pension plan (RPP) and matching program.

Safety boot voucher

Paid vacation

Company-supplied tools

4/5 Rating on Glassdoor

Sustainable employment

Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Discussion regarding full compensation package conducted upon initial pre-screen

Job Overview

**Reports to**: Lead, Technical Service

**Shift**: Seven on, Seven off (7x7), 12 hours per day

**Location**: Fort McMurray

**Relocation**: This position offers relocation to Canadian residents OR fly-in fly-out (FIFO) is an option as well.

**Responsibilities**:
Provide technical support all of our product lines on customers’ sites

Research and troubleshoot technical issues
Promote excellent good customer relations and maintain customer database

Interface current field issues with our engineering group to assist, rectify and improve repetitive or critical issues
Lend technical support to shovel assemblies and assist machine commissioning

Provide mechanical / structural technical support on Komatsu surface mining product lines on customer sites
Carry out machine audits during planned outages
Record mechanical / structural reliability issues and communicate to OEM product support for resolution
Assist customer outage planning and technical meetings

**Qualifications**:
Journeyman Heavy Equipment Technician/Millwright (Red Seal preferred) with knowledge of welding technology and structural inspection
Proven mechanical / structural troubleshooting experience on customer sites

Understand the functionality and operation of mining shovels and capable of accurately diagnosing problems.

Superior customer service skills and communication skills are required

Able to participate in machine building and commissioning phases of new equipment

Possess proven experience troubleshooting mining machines while working in an outdoor environment
Interpret welding procedures
Maintain a safe and clean safety work environment

Willingness to work overtime when required

Must be able to work with mínimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment

Knowledge and experience working with Microsoft Office (Word, Excel, Project, Teams)
Additional Secondary education in mechanical and welding trades (CWB certification) would be an advantage
Other duties as assigned

Komatsu Mining offers an excellent benefit package. We are an equal opportunity employer. We thank all applicants for their interest however, only individuals selected for interviews will be contacted.

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.