Battery Van Operator

We are seeking a dedicated and customer-focused Battery Van Operator to join our team at Astro Towing.

Safety, well-being, and community support are at the core of everything we do. The Battery Van Operator drives a company van, helping customers with services such as boosting batteries, replacing batteries, filling tires with air, changing tires, and performing lockouts. Success in this position requires strong problem-solving skills, a calm demeanor under pressure, mechanical aptitude, and a commitment to safety and professionalism.

This position works 12-hour shifts starting at either 7 a.m. or 8 a.m. on a rotation of 7 days on shift and 7 days off shift.

**Key Duties and Responsibilities**
- Provide roadside assistance in a safe, professional, timely and supportive manner.
- Conduct self in a polite and considerate manner in all interactions with customers, dispatchers, and others.
- Complete pre-trip inspection sheets prior to each shift.
- Inspect customer vehicles and any equipment prior to performing services for physical damage; take pictures and complete vehicle inspection sheets as appropriate.
- Collect payments from customers via point-of-sale machine.
- Maintain accurate record of all cash sales and remit amounts to the company within 24 hours of completion of shift.
- Complete paperwork as necessary to fulfill customer requirements.
- Comply with all company directions, policies, rules, regulations, and practices, including those of any “service club” and when entering the property of a third party.
- Abide by municipal, provincial, and federal laws and regulations, and maintain a clean driving record.
- Maintain company vehicle and any equipment by providing all routine maintenance including washing, topping up fluid levels, and keeping the interior clean and tidy; and ensure that general maintenance such as oil changes and repairs are completed as necessary.
- Immediately notify the company of any damage, operational failure or signs of operational failure concerning the company vehicle and any equipment.
- Be ready and available for duty when shifts start, and for the entirety of shift.
- Maintain personal appearance and uniforms in compliance with company policies and practices.
- Other additional responsibilities when not on a trip include:

- Provide general yard and compound maintenance such as collecting and discarding garbage and miscellaneous broken car parts
- Shovel snow from walks, parking lot, and compound areas during winter months
- Assist with general shop and wash bay maintenance such as sweeping, picking up debris, and emptying garbage cans
- Help compound personnel by escorting customers through compound to access vehicles when assistance is needed
- Assist with inventory counts
- Assist with washing vehicles and equipment as requested
Attend meetings and training as requested for job and safety information.
- Perform other job-related duties as requested.

**Competencies Required**
- Must hold and maintain a Saskatchewan Class 5 driver’s license.
- Friendly attitude with a strong focus on customer service.
- Mechanical aptitude with a passion for automobiles.
- Neat and tidy in appearance.
- Willingness and ability to stay calm under pressure and manage high-stress situations.
- Ability to diffuse and resolve conflict in a professional manner.
- Self-starter mindset and ability to work independently with mínimal supervision.

This role is ideal for someone who thrives in a fast-paced environment, enjoys working independently, and takes pride in helping others during stressful situations.

If you have the skills and mindset to provide top-notch roadside assistance while upholding safety and customer service standards, we encourage you to apply. Please note that an acceptable criminal record check is a requirement for this position. As a safety-sensitive position, it also requires clear pre-employment and ongoing random drug (including marijuana) and alcohol testing.