Call Centre Representative

2 days ago

Regina, Canada Directors Choice Full time

**Inbound Call Centre Representative**
**Location**: Regina, SK

Directors' Choice is seeking dedicated and detail-oriented **Call Centre** Representatives** to join our rapidly growing team. In this vital role, you'll handle calls for a large number of Funeral Home accounts, with high levels of empathy and compassion. **_This is an in-office position._**

We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.

In your day-to-day, you will professionally manage a high volume of incoming calls, ensuring every caller is met with a polite and pleasant demeanor. Your primary focus will be to accurately gather and relay essential information while maintaining thorough and precise message details. By meticulously verifying and entering information into our system, you will provide our customers with the confidence that their needs are being effectively documents and communicated.

**Qualifications**:

- A **welcoming voice** and an upbeat, professional tone.
- **Strong command of the English language,** including excellent spelling and grammar.
- Proficiency in a **Windows-based computer environment.**:

- Ability to type **35 words per minute or more.**:

- **Excellent attendance record.**:

- Availability to work **one weekend day**:

- Minimum of a High School Diploma or GED and be 18 years of age.

**No prior experience is required;** we provide comprehensive training in a positive, team-focused environment designed for your success.

**Compensation**: $17.00/hr

**Full-time employees** are eligible for a robust benefits package including (Waiting period may apply):

- RRSP with (company matching)
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance

**Shifts**:

- Full-Time - 40 hours, 8-hr shifts
- You must be available to work evenings, a weekend shift, and holidays

Training is the first three weeks, Monday-Friday 8am-4pm
- Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law._

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