Boutique Team Leader

1 week ago

Burnaby, Canada Nespresso Full time

REIMAGINE WHAT COFFEE CAN BE...

At **Nespresso**, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We **I*nspire, we**C**are, we**A**ct, and we i**N*novate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the **Nespresso** team And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

**Here’s why we think you should choose us**:

- Competitive wage ($22/h) + Annual Bonus
- Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage, Gender Affirmation Benefit and Health Spending Account)
- Lifestyle Spending Account
- Free coffee machine + Monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Company matched pension plan
- Free unlimited coffee during working shifts
- And much more

**Position summary**

We are looking for a fulltime Team Leader to join our Southgate Boutique This role will be responsible for acting as an ambassador of the Nespresso brand while ensuring operational excellence as well as above and beyond customer experience. Additionally, you will play a vital role in driving sales and achieving our sales targets.

**A day in the life**
- Debriefing team on key objectives and deliverables;
- Analyzing KPI reports and coaching team to successfully hit metrics;
- Ensuring effective communication with team and store management;
- Creating positive brand experience for all stakeholders;
- Balancing time between administrative and customer service tasks.

**What will make you successful**
- Passionate about coffee, sustainability, and eager to expand your knowledge of Nespresso coffees.
- 2-3 years’ experience driving sales and leading a team in a high-volume retail environment
- Proficiency in Microsoft Office and inventory software
- Demonstrated excellence in understanding and driving KPIs
- Effective time management and analytical skills
- Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process._

**Nespresso Canada, a division of Nestle Canada

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