Project Manager

2 days ago

Quebec City, Canada GoSecure Full time

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology
- GoSecure

GoSecure is an Equal Opportunity Employer committed to hiring a diverse work team (EEO/AA).

**Summary**:
***The Project Manager works alongside our IT Security Professionals to help manage customers, quality, budget, and efforts associated with projects related to all our professional services. This role will assist in delivering GoSecure’s services within the agreed upon duration, scope, and constraints while managing stakeholders’ expectations and objectives. This Project Manager role will focus on onboardings and service transitions between new technologies and work closely with our SIEM, SOC, SOC Infrastructure and PMO teams.

**Duties and Responsibilities**:

- Responsible for post-sales customer service.
- Plan and oversee projects throughout the entire lifecycle, including, initiation, planning, execution, monitoring and control, and closure.
- Ensure completeness in a timely fashion and within budget.
- Manage customers’ expectations and ensure customer satisfaction with GoSecure services.
- Execute and support deployments and best practices coaching for customers.
- Liaise with Account Managers and Accounting team to establish onboarding timeline and deliverables for new clients.
- Onboard new customers and help ensure all tasks are completed in a timely fashion.
- Track support level and customer satisfaction metrics.
- Ensure the support SLA’s targets are achieved and exceeded. Identify opportunities to improve metrics and team efficiency based on results of reporting and analytics.
- Develop and maintain project plans, issue log and status reports.
- Advocate and monitor customer requests/issues cross-departmentally.
- Develop and implement a centralized system for onboarding documentation and processes.
- Develop monthly reporting methods for any assigned client based on clients’ needs and requirements.
- Monitor employee productivity and provide coaching for the Customer Success Team to improve efficiency and effectiveness.
- Contribute constructive feedback to Management team as part of the performance review process.
- Execute and support deployments and best practices coaching for customers.
- Ability to work effectively remotely and with other remote works across North America and various time zones.
- Other duties as required.

**Requirements and Experience**:

- 2 years of relevant professional experience in project management or in another relevant domain.
- Bachelor’s degree in Business Administration (BBA), Computer Science, or a related field and/or equivalent education/experience.
- Master’s degree in Business Administration (MBA), or Project Management Professional (PMP) Certification is a plus.
- Must speak both French and English
- High interest in learning about cybersecurity topics, including ethical hacking, managed services, security architecture, etc.
- Knowledge of concepts and sensitivity to IS/IT Security and Network Security Software and appliances is a plus.
- Excellent analytical skills.
- Exceptional organizational skills.
- Ability to work independently and handle multiple tasks concurrently.
- Superior verbal and written communication skills.
- Energetic and positive “can do” attitude.

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