Security Monitoring Centre Specialist

Security Monitoring Centre Specialist **Requirements**: - At least two years of security experience in an industrial setting would be an asset. - Post-Secondary education in a law enforcement/security program from a recognized college an asset. - Valid Ontario Security License - Valid First Aid and CPR Level C Certification **Job Summary**: - Site Access Control System management includes system configuration, administration and operation to ensure: - All system devices are programmed and maintained to operate as required - All cardholders have necessary accesses - Access is provided in accordance with site policies - Access provided is in accordance with requirements - Photo ID are produced - Data is secured and backups are performed as required - Participate in updating or creating new procedures pertaining to system - Activate / manage the site emergency call out systems. - Supervise SMC staff **System Configuration**: - Create/configure various system components such as Locations, Time Zones, Devices, Inputs, Outputs, Companies, Holiday, Action Messages, Custom Settings etc., necessary to control devices operation & access to the plant - Create & assigned alarm response messages - Install & configure software to various workstations with capabilities tailored to each location. - Configure camera to capture pictures of all employees and contractors on site **System Administration**: - Create "customized profiles" given to system operators to enable them to perform assigned duties - Train Site Access Control System operators and other brief users given access - Maintain list of system users with designated profiles and Site Access Control System installation location - Maintain photo files and provide photo as requested - Maintain a filing system for all Site Access Control System related documentation - Liaise with local IS/IT staff on software issues, support system users on system operation - Liaise with client tech support for assistance/advice - Identify system problems & make recommendations to management on Site Access **Control System issues**: - Perform backups and archive logs - Perform database repairs and restoration as required System Operation: - Monitor system to ensure it is working properly. (Communication, devices operations, backups, etc.) - Activate /deactivate/reactivate/modify cards as requested. - Assist other security personnel in identifying and correcting card user problems. - Assist cardholders in solving access problems, identify contacts & obtain necessary authorization to activate or modify card access - Produce, issue, modify Site Access Control System cards, ensuring applicant meets all requirements & all required data is entered in appropriate fields in the Site Access Control System file required documentation and brief cardholders on card usage - Produce Photo ID for all site employees. Must be able to edit photos by using supplied software **Duties and Responsibilities**: **Details of the job are as follows**: - Operate Site Access Control System to control access to the site for the purpose of security - Operate Photo ID System in cooperation with the Site Access Control System for the purpose of security - Order & maintain supplies for Site Access Control System to ensure adequate & uninterrupted operations - Create & format user defined fields - Create access levels, devices time zones, inputs and outputs - Create defined messages for alarm responses - Issue, activate, reactivate, & delete Site Access Control System cards on authorized request - Ensure photos of all Site Access Control System applicants are in the Site Access Control System - Create user guides and provide users with system instructions - Monitor User Operations and assist with trouble areas - Review Operator Logs daily for temporary modifications on cardholders - Map Site Access Control System devices, inputs and outputs - Perform backups and restore database as required **SMC Portal Duties - Administrator** - Liaise/cover/assist other Administrator as required - Liaise with SMC Portal staff (pass daily information and changes to procedures) - Oversee basic day-to-day SMC Portal operations - Create/modify procedures - Liaise with other security staff on site approvals) - Handle phone queries/requests (properly redirect if necessary) - Maintain Access Card Control Log - Maintain settings/provide solutions for surveillance cameras (reboot or IP reset during failures) - Liaise with external software/hardware contractors - Oversee Access Card System Status (search for outage reasons and solutions) - Liaise with the Security Management Team - Issue temporary cards as required - Monitor surveillance cameras on a random basis; provide event video clips if required - Assistance employees & contractors with access cards; issue/activate/deactivate/reactivate/modify. - Maintain pertinent SMC Portal documentation - General troubleshooting as problems appear on the system. - Main