Demonstration Artist

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

**Who you report to**:
The Demonstration Artist & Trainer will report to the Manager, Training Solutions - Sports and Graphics

What we offer
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events

Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.

**What the job is all about**:

- Responsible for the operational integrity of Ross Ottawa’s demo and training facility
- Works in close collaboration with both the Demo & Tradeshow Equipment (DTE) team and Technical Support team
- Acts as the key functional contact/go to person for the Ottawa based Demo and Training room
- Responsible for hosting the internal training across all products and Demo rooms setups, providing feedback and collaborating with Product Primes
- Is responsible for the operational and technical integrity of both the demo and training experience and offers effective solutions for areas of improvement in house and online
- In close collaboration with the DTE team, troubleshoots technical issues, assesses operational needs and assists with systems planning
- Establishes plans and processes to ensure 100% up time of Ross Ottawa’s demo and training facility
- Creates processes for all technical procedures (for example: log in instructions for online demos, keeping all technical documentation up to date)
- Provides feedback and regular updates to both the Manager, Product Primes & Demonstration Artists and Trainers to help drive the continuous improvement of Ross Ottawa’s demo and training facility
- Establishes a routine operational/technical maintenance schedule and creates checklists
- Prepares and tests equipment prior to all Ross Ottawa demonstration and training sessions
- Provides demonstrations and training from the Ross Ottawa facility
- Maintains an on-going report of operational/technical issues and provides status updates
- Maintains above average knowledge base and skill set in the functionality and demonstration of Ross Video’s product lines, which include: Production Switchers, Automated Production Control, Character Generation & Graphics, Robotic Cameras, Routing Systems, Video Severs, Master Control, Terminal Equipment, Social Media Management and Network Control & Monitoring.
- Performs other related duties and special projects as required

**Who you are**:

- Post-secondary degree/diploma related to broadcast engineering or relevant work experience
- Minimum of 5 years’ experience in a broadcast environment
- Extensive knowledge of and passionate about Ross Video’s products
- Familiarity with key components used in broadcast stations
- Exceptional communication and organizational skills
- Proven ability to provide solution within a technical framework
- Solid time / task management experience
- Strong interpersonal and observational skills
- Self-starter, quick learner and able to work under mínimal supervision
- Able to work on multiple projects at the same time
- Approachable, patient and calm demeanor
- Ability to work under pressure, troubleshoot and solve technical issues
- High initiative and well developed analytical skills
- Must be able to work well within a team, as well as independently

**Other**:

- Willingness to travel for work. This role may include travel up to 75% of the time

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status,