Restaurant Supervisor

1 week ago

Edmonton, Canada SSP Full time

**$20.00 / hour**:

- ** Full Time Availability**:

- ** Dental, Vision, Prescription, Medical Benefits for Full-Time Employees**:

- ** Free Employee Parking**

At SSP Canada, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

**SSP Canada operates multiple restaurants inside the Edmonton International Airport, including: The Canadian Brewhouse, Belgian Beer Cafe, Tim Hortons, Starbucks, Boston Pizza, Tap & Pour, & Upper Crust.**

**Responsibilities as a Restaurant Shift Supervisor includes**:

- Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
- Understand that our guest is our #1 priority.
- Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
- Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
- Communicate and clarify major job duties, priorities, and expectations to team members
- Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
- Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly
- Assist team members in developing the skills and abilities necessary for improved performance.
- Responsibility for overseeing cash duties.

**Qualifications and Experience**
- Minimum of 12 months experience within a busy restaurant/hotel environment.
- Excellent interpersonal skills and ability to interact with and motivate team members.
- Excellent communication and organizational skills.
- Ability to read, interpret, and articulate instructions using clear and direct language.
- Able to work as part of a team within a fast paced food service environment.
- Supervisory experience required.
- Cash handling experience required.
- ProServe certificate required.

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