Store Manager

**WHO WE ARE**
CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

**THE ROLE**
As a Store Manager, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You manage the store operations: maintaining and maximizing sales while controlling expenditures and reviewing stock relative to sales and gross profit, taking corrective action if needed. You ensure the latest market changes, operating procedures and corporate selling practices are applied and provide coaching to employees regarding these practices.

The Store Manager develops marketing strategies and ensures effective use of advertising material and in-store signage. You use proper layout and display techniques for merchandise, ensuring the overall visual aspect of the store creates a favorable customer impression. You prepare budget estimates, monitor revenue and expenses, prepare reports regarding sales volumes, merchandising, gross profits, and loss prevention. You act as the CANEX local representative and ensure local concessionaire’s corporate objectives are achieved.

This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.

**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

An acceptable combination of education, training, and experience

Food Handling Certification, as required

**Experience**

In retail operations management

In planning, managing and evaluating the operations and delivery of marketing and promotional programs for retail products and/or services

In business planning and budgeting

In cost-benefit analysis

In preparing reports

In budget administration

In personnel administration

In drafting, editing, and interpreting policies/procedures for merchandise and services

In developing marketing and promotional strategies

In building and mentoring a team of sales people

In using inventory information software

**Competencies, Skills and Abilities**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

**LANGUAGE REQUIREMENTS**
Bilingual Essential

Reading: Advanced

Writing: Functional

Oral: Advanced

**BENEFITS AVAILABLE** Health Benefits**: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

**Work Life Balance**: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

**Perks**: Discounts through CF One Member Appreciation.

**OTHER INFORMATION**
This is an on-site position in the National Defense Headquarters Carling Campus, 60 Moodie Drive, Nepean, Ontario.

The general work week is Monday to Friday 7:30 to 4:00 but will include the occasional evening or weekend as needed.

Performing moderate lifting, carrying, pulling and/or pushing might be needed (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

**START DATE**
As soon as possible

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS09216