Account Executive, Membership Services

**True North Sports + Entertainment is**looking for a motivated professional with a strong background in customer service to join our team.**

The **Account Executive, Membership Services** is responsible for building meaningful and collaborative relationships with Winnipeg Jets and/or Manitoba Moose stakeholders to ensure the retention and growth of revenue. Primary responsibilities involve a full spectrum of customer service including but not limited to, ticket support, payment confirmations, playoff package reservations, and ongoing support to ensure the long-term sustainability of customers. The position will also be responsible for incremental revenue opportunities with existing Season Ticket Members by selling additional ticket packages.

**What to be excited for in this role**:

- Provide exceptional customer service and support to Season Ticket Members and their associated Share Partners.
- Manage customer requests professionally and proficiently throughout the year with a focus on building relationships and developing a rapport with Season Ticket Members to ensure the long-term retention and growth of revenue.
- Effectively and consistently manage a targeted list of Season Ticket accounts to the highest level of customer service with a targeted number of proactive customer contacts throughout the season.
- Ensure all customer and prospect information is captured in the CRM system and maintain accurate records in the database.
- Provide technical support and customer service at Winnipeg Jets and/or Manitoba Moose games from designated areas within Canada Life Centre as required.
- Participate and contribute ideas to weekly meetings and training sessions.
- Undertake other duties as required that are consistent with the responsibilities of the role and the needs of the organization.

**What we need from you**:

- Previous successful experience in a sales and/or customer service role.
- Post Secondary education in business, marketing, or related field.
- Excellent interpersonal skills with a strong understanding of customer service.
- Deliver results and exceed expectations while working collaboratively with others.
- Results driven with the ability to set goals and deliver on priorities.
- Superior attention to detail and excellent personal organization.
- Strong computer skills with working knowledge of Microsoft Office.
- Highest level of personal and professional integrity and ethics.
- Proactive in anticipating problems and/or issues and providing superior customer service solutions.
- Strong written and verbal communication skills to communicate with Winnipeg Jets and/or Manitoba Moose stakeholders.
- Ability to generate incremental revenue through call campaigns with defined call volume targets.
- Sound interpersonal skills and judgment to aid in management of relationships with various customers, peers, and supervisors as required in this role.
- Very strong organizational skills to stay on task and effectively manage competing demands towards successful and timely completion of projects.
- Must be flexible with working evenings, weekends, and holidays on an as needed basis.

**Why you should join us**:
We are True North At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees’ personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.

Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.

We are Venues | We are People | We are Community

**WE ARE TRUE NORTH**- Closing date: _**_Tuesday,_**_ _**_July 1, 2025_