Supervisor, Safety

At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.
As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the community through an array of ongoing partnerships and initiatives.
BC Place is hiring for a Supervisor, Safety & Security (part-time, casual) to join the Safety & Security team. The Supervisor, Safety & Security plays a key role in the success of security and facility operations at BC Place.
Reporting to the Senior Manager, Safety & Security, this on-the-ground position coordinates the activities and proactively leads the performance of the event and building security teams while addressing clients, guests, and facility safety and security matters. The Supervisor plays a key role in ensuring compliance with all relevant legislation and regulations, maintaining operational readiness, and enhancing the guest experience by providing a safe environment.
**WHAT YOU WILL DO**:

- Oversee all building and event security matters while on duty to ensure the safety of guests, employees, the public, and physical property;
- Supervise the performance of the BC Place Security Team and Security Contractors; provide coaching and direction as appropriate and provide input into performance metrics including recognition rewards;
- Contribute to policy and procedure development and implementation thereof;
- Coordinate deployment plans and redeployment of staff;
- Recommend appropriate security staffing levels and scheduling;
- Conduct site inspections, monitor adherence to facility policies and procedures, and address operational issues;
- Actively participate in department meetings, business planning, post-event debriefings, industry activities, and special projects;
- Ensure completion of all documentation by security staff including daily reports, incident reports, eviction cards, etc.;
- Participate and assist in recruitment, orientation, and training of new staff;
- Ensure compliance with WorkSafe BC regulations by BCP staff and, when applicable, ensure staff are wearing correct Personal Protective Equipment;
- Complete Incident Reports, ensure staff complete Incident, First Aid, and/or Witness reports, and ensure reports are distributed as required;
- Provide and be a role model for service excellence and service recovery. Ensure client, guest, staff, and facility concerns are dealt with professionally, appropriately, and responsively;
- Develop and implement policies and procedures;
- Other duties as required.

**WHAT YOU BRING**:

- Completion of a post-secondary certificate or diploma, preferably in Law Enforcement or Security;
- Valid BC Security Worker License (minimum Security Guard qualification);
- 3 - 5 years experience in a similar role in the event, entertainment, or service industry;
- Experience using ABI, Momentus (previously known as EBMS/Ungerboeck) and Dayforce, or a similar scheduling program an asset;
- Experience supervising, coaching, and providing feedback to staff;
- Demonstrated ability in providing service excellence to guests, team members, and the general public;
- Ability to adapt to changing demands and deadlines by internal and external stakeholders;
- Ability to prioritize and manage multiple projects at one time;
- Ability to deal with difficult situations with large crowds;
- Demonstrated ability to work in a dynamic team environment;
- Strong organizational skills and ability to work independently;
- High level of analytical and interpersonal skills, including strong written and verbal communication;
- Mentally and physically fit to deal with exposure to seasonal heat and cold temperatures in an indoor and outdoor environment;
- Ability to withstand extended periods of standing and at times extensive walking from one location to another on concrete surfaces;
- Available to work a flexible schedule with varied hours including afternoons, evenings, and weekends.

**Note**: The above job description is intended to describe the general nature and level of work being performed by people assigned to this classification. All employees may be required to perform other related duties from time to time to meet the needs of the organization.
**HOW TO APPLY**:
**Rate of Pay**: $34.26
Please note that we can only consider applicants who are eligible to work in Canada.