Operations Admin

4 days ago

Markham, Canada The Royal Life Saving Society Canada - Ontario Branch Full time

**QUALIFICATIONS**: Possession of the following knowledge, skills and experience will enable the selected applicant to perform the major job functions successfully. Completion of Post-Secondary education.

The Lifesaving Society Ontario is a full-service provider of programs, products and services designed to prevent drowning. We save lives and prevent water-related injury through our training programs, Water Smart® public education, drowning prevention research, aquatic safety management and lifesaving sport. Each year, more than 1,000,000 Canadians participate in the Society’s swimming, lifesaving, lifeguarding and leadership programs.

The Lifesaving Society Ontario offers a diverse and inclusive work environment that embraces teamwork and collaboration with a focus on service excellence. The Lifesaving Society Ontario is seeking an experienced Operations Admin support staff to join our Operations team. Reporting to the Senior Operations Officer, the Operations Admin will provide administrative support in award processing, customer service and reception for the Society.

**RESPONSIBILITIES**:
1. Entering exam data into CSM databases.

2. Keep accurate records of customer interactions and transactions in all CSM databases.

3. Compiling, verifying accuracy and sorting information to prepare data for entry.

4. Entering customer and account data.

5. Reviewing data for deficiencies or errors, correcting any incompatibilities.

6. Receives and accurately handles customer requests for information regarding their accounts.

7. Research and resolve member/affiliate problems, acting as a liaison between affiliates and the member when necessary.

9. Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution within the time limits.

10. Process POS payments as needed.

11. Collaborate with other team members in a professional and respectful manner to ensure customer satisfaction.

12. Build sustainable relationships and trust with customers and affiliates through open and interactive communication.

13. Ensure operational policy and procedures are followed to ensure key performance indictors are met.

14. Work in a team environment consistent with the Lifesaving Society culture of providing excellent products and services to customers.

15. Actively participate in maintaining a safe working environment.

16. Other duties as assigned.

**QUALIFICATIONS**: Possession of the following knowledge, skills and experience will enable the selected applicant to perform the major job functions successfully.
- Completion of Post-Secondary education.
- Experience with CSM or CRM databases
- Experience with CSM or CRM databases
- Accurate data entry experience (minimum 50 wpm) using a Windows based system.
- Proficient in the use of Microsoft Office software (specifically Word, Excel, Outlook, Teams).
- Excellent communication skills (written and verbal).
- Experience sorting, filing and retrieving files.
- Knowledge of general office procedures.
- Strong attention to detail and organizational skills.
- Ability to work well independently with mínimal supervision.
- Ability to work cooperatively with team members.

Pay: From $53,433.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- English not required

Schedule:

- 8 hour shift

Work Location: In person

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